We have a new internal vacancy for a Client Relations Manager in our Volume Litigation Team. The Client Relations Manager will lead the department in respect of client experience and service quality by establishing best practice; identifying the root causes of complaints, improving operational standards, enhancing client communication, and support the embedding of a culture of accountability, professionalism, and exceptional client care across all teams. The role will support the departments people and performance managers, and the head of department in driving behavioural and cultural change, as well as acting as an operational escalation point for client complaints and dissatisfaction. Some of the key responsibilities include: * o Act an escalation point / liaison with the legal expenses insurer to assist the management of complaints and/or expressions of dissatisfaction. o + Investigate causes of complaints and operational failures to identify any systemic issues, including communication breakdowns, poor case handling, delay management, supervision gaps, unrealistic expectations, or process inefficiencies. o + Track and analyse complaint data and client feedback, complete file audits and, if applicable, call reviews. Review platform feedback and operational KPIs to identify trends, training needs, and service risks. o + Report on the above and share findings with the department, and with senior management, to ensure that complaints are resolved fairly, professionally, and in line with regulatory and internal service standards. o + Suggest corrective actions to prevent repeat complaints and improve overall client outcomes; supporting the relevant people and performance managers by providing data and feedback so that they can implement these actions and recommendations. o + Support the relevant people and performance managers to ensure consistency in customer experience across all practice areas including Contract and Landlord & Tenant. o Where appropriate, act as a point of contact for distressed or dissatisfied clients, handling difficult conversations professionally and empathetically while protecting client relationships and the reputation of the firm. * Experience in a managerial position within complaints handling, customer experience, operational improvement and/or legal or insurance operations * Strong understanding of legal service environments and client care expectations * Excellent communication and conflict resolution skills * Experience analysing data and identifying operational trends * Strong coaching and training capability * Ability to influence behaviour and drive cultural change * High emotional intelligence and resilience * Working knowledge of SRA, FCA and Legal / Financial Ombudsman expectations J-18808-Ljbffr
Associate Supervisor (Contract Disputes) • Bristol (City of Bristol), England
Do you have the following skills, experience and drive to succeed in this role Find out below.Location: Severn Beach, Bristol BS35.Job Type: Full - Time, Permanent.Hours: Monday - Friday, hrs (37.A... Show more
Senior Associate – Sustainability Consultant.Hoare Lea is an award‑winning engineering consultancy that delivers innovative solutions to complex building challenges.We are committed to human‑centri... Show more
South Wales Sports Grounds are currently recruiting for an experienced Contracts Manager to join our team on a permanent basis, with an immediate start.This is a great opportunity for a skilled and... Show more
Our client is seeking a Deputy Administration Manager to join their pensions administration team in Bristol.Our client prides themselves on ensuring each client receives a dedicated service, foster... Show more
Executive Recruitment Consultant.Hybrid - 3 days in the office, 2 days at home).Competitive base + uncapped commission.This is an executive level role for experienced professionals operating at the... Show more
A leading regional law firm in Yeovil is seeking a Private Client Solicitor with 2+ years PQE to join their respected Private Client department.This role involves managing various caseloads, includ... Show more
Your future, as an Associate Dentist at mydentist.You’ll be joining us at our Hindhayes Lane, Streetpractice.Your future at our Hindhayes Lane, Streetpractice.Advancedpractice with access to the la... Show more
Home Health - Full Time Speech Language Pathologist (SLP).The Home Health - (FT) Speech Language Pathologist will be responsible for providing speech therapy services to patients in their homes.The... Show more
Job Title: Residential Conveyancer (3+ Years PQE).Salary: Competitive + Bonus + Hybrid Flexibility.TSR Legal are pleased to be working closely with established firms across the South West, on an ex... Show more
Salary: up to £42,203 per annum (plus comprehensive benefits).We're looking for an External Contracts Manager to join our Property Care Compliance Delivery team, where you'll be taking ownership of... Show more
Projects Associate/Senior Associate Solicitor.Grow and develop with Burges Salmon.Are you an experienced projects Solicitor looking for a new opportunity? Join our flagship team of sector specialis... Show more
The Commercial Insurance team at DWF provides high-quality commercial advice on a wide range of matters to insurers and their insureds.The Criminal Defence sub-team, probably the largest of its kin... Show more
Cover Supervisor with SEN Experience.Part- or full-time roles during school hours.Hanson Recruitment is working with a large number of schools across the South-West which require teachers, teaching... Show more
An established and growing national Corporate Tax team is seeking an Associate Director level Corporate Tax Lawyer to join its highly regarded practice in Bristol.The team advises a broad mix of UK... Show more
Trainee Recruitment Consultant (Uncapped Commission).Commission + Quarterly Promotion Opportuni.Not enjoying the idea of waiting years for your next promotion?.If you're ambitious, competitive,... Show more
A prominent dental clinic in Yeovil is seeking an Associate Dentist to join their dynamic team.The role offers competitive earnings of over £85,000 from NHS services and additional private potentia... Show more
A leading City law firm in Bristol is looking for an associate to join their Professional & Financial Risks team.The successful candidate will handle various liability claims, offering advice and r... Show more
At Gallagher Benefit Services, youre a trusted partner to organizations navigating some of their most important people decisions.We help clients build better workplaces, where people feel supported... Show more
Are you keen to find an exciting new role where you will be part of a dynamic, forward-thinking, agile team? If so, come and join us on the journey.Michelmores is the destination law firm for the a... Show more
Up to £45,000 per annum (depending on experience) + bonus + benefits.We’re working in partnership with a well-established and forward-thinking law firm with a strong presence across South Wales an... Show more
