Contact Supervisor

Contact Supervisor Cardiff

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Part Time - This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.

15 hours a week

Monday - Friday 3.00pm 6.00pm

Are you passionate about making a meaningful difference in the lives of children and families?

Swan Family is looking for a compassionate and dependable Family Contact Supervisor to join our child-focused team at one of our two welcoming Cardiff Children and Family Contact Centres one in the East of Cardiff, and one in the West.

In this rewarding, hands-on role, you will support and supervise family time between children and their birth families, both within our centres and in the community. You will help create a safe, supportive environment in which positive family relationships can develop.

Key Responsibilities

• Coordinate and supervise family contact sessions in a safe, welcoming and supportive environment.
• Observe and accurately record interactions during contact sessions.
• Prepare clear, factual reports within agreed timescales.
• Liaise professionally with social workers and other relevant professionals.
• Recognise, report and escalate safeguarding concerns promptly.
• Transport or escort children and young people to and from contact sessions when required.
• Attend planning meetings, reviews and training relevant to the role.
• Follow Swan Family's safeguarding policies and procedures at all times.

About You

We are looking for an empathetic and reliable person who:

• Is passionate about supporting children, young people and families.
• Communicates clearly and can remain calm, professional and non-judgemental.
• Has strong observation and report-writing skills.
• Can manage challenging or sensitive situations with confidence and care.
• Understands the importance of confidentiality, professional boundaries and safeguarding.

Qualifications

You must hold a Level 3 qualification or higher related to children, young people, families, health or social care.

Relevant qualifications may include, but are not limited to:

• Level 3 Diploma or NVQ in Children and Young People's Workforce
• Level 3 qualification in Childcare or Early Years
• NVQ Level 3 in Health and Social Care
• Level 3 qualification in Supporting Teaching and Learning
• Level 3 qualification in Youth Work
• A relevant qualification in Social Work or Psychology
• A relevant foundation degree or degree
• Another equivalent child-, family- or care-related qualification

Equivalent qualifications will be considered based on their relevance to the role and experience.

Additional Requirements

An Enhanced DBS check covering work with children and adults will be required before employment begins. You do not need to have an existing DBS certificate or be registered with the Update Service, as Swan Family will arrange and pay for the required check.

A full UK driving licence and access to a car is essential for this position.

Benefits

As part of Swan Family, you will receive:

• A fully funded Enhanced DBS check (permanent)
• Holiday entitlement that increases with length of service (permanent)
• Eligibility for a Blue Light Card with a small fee from yourself
• Wellbeing support for you, your spouse or partner, and eligible children aged 1-24 who are in full-time education, including:
• Access to a 24/7 confidential Employee Assistance Programme support line
• Wellbeing and Wisdom apps offering physical and emotional health resources, health plans, videos and other support
• Up to six counselling sessions per event
• Ongoing training and professional development
• Support from an experienced, creative and child-focused team

Why Join Swan Family?

At Swan Family, we believe in doing work that matters. You will join a supportive team committed to safeguarding children, strengthening family relationships and being excellent corporate parents.

This is an opportunity to make a genuine difference every day while developing your knowledge and experience in a specialist family-support setting. xwwtmva

How to Apply

If you meet the qualification requirements and share our commitment to supporting children and families, we would be pleased to receive your application.