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Hackajob Ltd
Senior Product ResearcherHackajob Ltd • Charing Cross, Greater London, United Kingdom
Senior Product Researcher

Senior Product Researcher

Hackajob Ltd • Charing Cross, Greater London, United Kingdom
9 days ago
Job type
  • Full-time
Job description

Job Description

A career without limits



You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.


It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.


This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.


So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.


We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.


The role:


Senior Digital Product Researcher


You'll be part of the Product Design & Research team within the Commercial directorate, acting as a strategic research partner across the product lifecycle. This team plays a vital role in ensuring customer insight is embedded into product decision-making, helping shape digital experiences that improve customer outcomes and drive commercial performance.


What you'll do:



  • Serve as the primary research contact for senior product, design and business stakeholders


Advise teams on when and how to use research, helping scope and shape product strategy based on insight


Confidently present research findings and recommendations to senior leadership


Advocate for user-centred thinking across the organisation


Lead mixed-method research projects that span discovery to evaluation


Ensure research outputs drive decisions by translating findings into actionable insights aligned with business goals


Develop and maintain standards for research deliverables, including insight reports, journey maps and frameworks


Collaborate with Product, Analytics, Experimentation, Personalisation and Design teams to integrate insight into iterative product design and development


Establish and manage research operations processes, including participant recruitment, tool management, templates and documentation repositories


Define and implement scalable research governance and ethical standards


Mentor and upskill team members in research best practices, methods and tools


Lead retrospectives and drive continuous improvement of research maturity within the organisation


Uphold and embed a high bar for research quality, rigour and impact


Promote inclusive, accessible and ethical research practices


Design and deliver workshops, sprints and training that build shared understanding and cross-functional collaboration



What you'll bring to British Airways:



  • Good time management skills with a track record of delivering on time


Exceptional facilitation and workshop skills


Expertise in moderated and unmoderated usability research


Expertise in qualitative and quantitative research methods


Strong research storytelling skills


Strong knowledge of design principles, product development processes and the Double Diamond


Ability to build trusted relationships across disciplines and influence at senior levels


Systems-thinking approach with experience shaping ResearchOps


Strong stakeholder and relationship management capability


Commitment to excellence


Resilient, flexible and proactive approach


Organised and collaborative working style


Clear and persuasive communication skills


User-focused and insight-driven mindset


Continuous improvement approach to methods and practices


Agile and forward-thinking mindset


Strategic thinker


Proactive and self-directed approach


Positive and calm when working through ambiguity


Open-minded, curious and receptive to new perspectives


Champion for inclusion, accessibility and ethics in design and research



Your experience:



  • Bachelor's Degree (or higher) in Psychology, Human-Computer Interaction, Anthropology, Product Design or a related field, or relevant professional experience


6+ years conducting UX or product research in digital environments


Portfolio of UX research case studies


Proven experience leading strategic and evaluative research within agile product teams


Track record of influencing roadmap decisions and senior stakeholders through research insight


Experience working in fast-paced, consumer-facing environments with a commercial focus


Strong experience working with Product teams in an Agile framework


Experience establishing ResearchOps infrastructure and mentoring others


Strong experience conducting accessibility-focused research



What we offer:


We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.


From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.


At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.


We never stand still, and we don't expect our people to either.


Inclusion & Diversity


At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.


Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. xwwtmva We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.



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Senior Product Researcher • Charing Cross, Greater London, United Kingdom

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