Head of Creative Services

Job Advert

Position: Head of Creative Services

Employment: Permanent

Location: Creation Group, 68 Hanbury Street, London E1 5JL

PURPOSE OF ROLE

Creation Group is a fast-growing, forward-thinking and full-service brand experience group. We are seeking a progressive, multidisciplinary creative leader to join our expanding team. This individual will play a defining role in shaping the future of our creative output - pushing boundaries within the business and for our clients alike.

As Head of Creative Services, you will lead, build, and inspire our creative team, taking ownership of the end-to-end creative process from a conceptual ideas and final design output perspective. You will set the standard for excellence and build a creative first culture, guiding the team to deliver bold, impactful, and industry-leading work that drives conversation and results.

You will steer both the company and our clients toward creative success. You are a seasoned creative professional with a deep belief in the power of design and brand experience. You bring a strong understanding of the pace and complexity of agency life, along with a proven track record of scaling and developing high-performing creative teams that consistently deliver exceptional work.

As a key member of the senior leadership team, you will play a pivotal role in shaping the vision, direction, and growth of our Creative Studio and its services. This is a hands-on leadership role which requires both strategic oversight and a willingness to remain ‘on the tools’ when needed.

This is a rare opportunity to lead with creative authority, while contributing meaningfully to the Company’s broader strategic ambitions. The successful candidate will elevate our creative standards, strengthen our processes, drive innovation and efficiency, and help guide the business confidently into its next phase of growth.

WHAT YOU WILL BE RESPONSIBLE FOR

As the Head of Creative Services you will be directly reporting into the COO. Daily responsibilities will include, but are not limited to:

Creative

• Providing well-rounded design direction, guidance, and inspiration to the team to ensure the successful execution of each project.
• Develop and elevate clients' experiential output across a range of touchpoints.
• Set and uphold the creative standard across all deliverables - graphic, motion, 3D, digital, scenic, print and beyond - ensuring consistency, quality, and a distinctive aesthetic across both company and client work.
• Lead the design direction and visualisation of pitch work, collaborating closely with Production and Client Services to deliver innovative, impactful creative proposals.

Studio

• Drive the continued growth and evolution of the Creative Studio by attracting, developing, and expanding a high-performing network of full-time and freelance talent.
• Foster strong cross-functional collaboration with Sales, Production, and other internal teams to ensure creative solutions are strategically aligned with client objectives.
• Elevate overall creative quality by reviewing and approving final output, evaluating project success, and refining future creative strategies and design processes.
• Offer solid mentorship and development opportunities to our creative team and foster a positive working environment where individuals are given the space to thrive and produce outstanding work.
• Working closely with the Studio Coordinator, lead resource planning and team allocation across all projects, ensuring the right talent is assigned to each brief and that output consistently meets the highest creative standards

Leadership

• Manage the creative department budget, ensuring all design projects and concepts are delivered efficiently and within financial scope.
• Lead the Studio department into its next phase of growth, driving talent, capacity, and financial strategy to achieve global impact.

WHAT WE ARE LOOKING FOR

• At least 5+ years experience in the creative industries, both as a hands-on multidisciplined creative (creative producer biased) and as a creative leader.
• Knowledge of the wet-trade, festival and wider brand experience industries.
• Agency experience ideally an agency with integrated inhouse production services.
• A curious thinker with the desire to challenge and push boundaries staying attuned to global trends and shifts.
• Have a mature, positive and intuitive personality with the ability to navigate complex situations and understand others' motivations.
• Be an influential and persuasive leader, both within the team and externally, with the natural ability to inspire action.
• Demonstrate a generous and collaborative spirit, empowering others to grow
• Lead by example, showing a willingness to dive into the creative process and contribute hands-on when needed.
• Commercial acumen both at a project and departmental level.
• Bring an unwavering sense of ambition, drive, energy, and optimism to every project and challenge.

WHAT WE OFFER

• Competitive salary based on experience
• Annual Bonus Scheme based on Company and personal performance
• Comprehensive Private Health cover with WPA after 3 month probation. Possibility of adding family members at discounted premiums after successful completion of probationary period.
• Pension contributions
• 28 days (including Bank Holidays) that will increase by 1 day per annum up to a maximum of 38 days
• Enhanced Parental, Family and Special Leave
• Macbook and IT equipment/ancillaries as required

Creation Group is proud to be an equal opportunity employer and we’re committed to diversity and inclusion. We don’t discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, or any other legally protected status.

All applicants are asked to submit a CV and cover letter to: jobs@creation-group.com