General Manager - London

General Manager

Responsibilities

• As a Store Manager at Pret a Manger, you’ll lead and oversee all aspects of shop operations, from staffing and scheduling to inventory management, ensuring everything runs efficiently and smoothly. You’ll drive sales and profitability through smart cost control, upselling strategies, and engaging promotional initiatives. Creating a positive and inclusive work environment is key—you’ll coach, train, and develop your team to help them thrive. You’ll ensure full compliance with company policies and health and safety regulations, while handling customer feedback with professionalism and empathy.
• With a strong grasp of financial performance, you’ll prepare and analyse reports such as P&L statements and budget forecasts to identify opportunities for improvement. You’ll also collaborate with departments like marketing and supply chain to implement initiatives and achieve business goals. To succeed, you’ll bring leadership experience from the hospitality industry, excellent communication and problem‑solving skills, and a sharp eye for detail.
• Leaders, inspirers, and drivers of their teams, our Managers are our in‑shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes the shop, the team – whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.

Qualifications

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
• Experience: You’ve got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.

Benefits

• Base salary from £39,163
• 20% quarterly bonus
• You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longeryou’rewith us.
• Free private medical cover, with theoptionto add family or partner at anadditionalcost
• 4% of your pension contribution matched by Pret, rises to 5% after 5 years
• Life assurance at 3x annual salary
• Loyalty award for 5, 10, 15, 20 years’ service
• Flexible Benefits Platform packed with lifestyle discounts
• Season ticket loans
• Healthcare cash plan
• Financial wellbeing provisions
• Free mortgage services
• Sabbatical after 3 years
• Opportunities to support our charity, The Pret Foundation
• Comfyfree shoes to wear on shift
• Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
• Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
• Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
• Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.

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