Test Manager- Travel Technology

Test Manager - Airline Domain (Digital & E-commerce)

Work Location: Abu Dhabi, UAE

Employment Type: Permanent

Experience: 12+ Years

Role Overview

Coforge is seeking an experienced Test Manager - Airline Domain to lead large-scale testing engagements for a global airline client in Abu Dhabi. The ideal candidate must have extensive experience managing testing programs within the airline industry and should currently be working in an airline domain assignment.

The individual will be responsible for driving quality assurance strategy, managing onsite and offshore teams, engaging directly with client stakeholders, and ensuring successful delivery of complex digital and e-commerce transformation initiatives across airline platforms.

Mandatory Requirements

Domain Experience

• Minimum 7-8 years of core Airline Domain experience.
• Current assignment must be in the Airline Industry.
• Strong working knowledge of:
• Passenger Service Systems (PSS)
• Airline Reservation Systems
• Departure Control Systems (DCS)
• Ticketing & Reservations
• Check-in & Boarding
• Loyalty Programs
• NDC / One Order ecosystem

Leadership Experience

• Must have managed 30+ team members across onsite and offshore delivery models.
• Proven experience leading Test Managers, Test Leads, QA Analysts, and Automation teams.
• Strong stakeholder management and client-facing experience.

Digital & E-Commerce Experience

• Hands-on experience testing:
• Airline Websites
• Mobile Applications (iOS & Android)
• Digital Commerce Platforms
• Booking Engines
• Customer Self-Service Portals
• Payment Gateway Integrations

Testing Expertise

• End-to-end Test Management
• Functional Testing
• Integration Testing
• System Testing
• UAT Management
• Regression Testing
• API Testing
• Web Testing
• Mobile Testing

Key Responsibilities

Test Strategy & Governance

• Define and implement comprehensive testing strategies for airline applications and digital platforms.
• Own test planning, scheduling, estimation, resource allocation, and risk management.
• Establish quality metrics, governance frameworks, and reporting mechanisms.

Test Delivery Management

• Lead end-to-end testing across multiple workstreams.
• Ensure successful validation of critical airline processes including:
• PNR Creation, Modification and Cancellation
• Reservations & Ticketing
• Re-issuance & Refunds
• Check-in & Boarding
• Load Control
• Ancillary Services
• Loyalty Programs
• NDC Offer & Order Management

Stakeholder & Client Management

• Act as the primary QA contact for business and client stakeholders.
• Conduct steering committee meetings and executive status reporting.
• Manage defect triage and drive resolution with development and business teams.

Team Management

• Lead distributed onsite and offshore testing teams.
• Manage team capacity, performance, and delivery objectives.
• Mentor Test Leads and QA professionals to drive high-performing teams.

Automation & Continuous Improvement

• Identify opportunities for test automation and process optimization.
• Drive automation adoption across web, mobile, and API testing.
• Support Agile and DevOps delivery models.

Required Technical Skills

Test Management Tools

• JIRA
• HP ALM / Quality Center
• Zephyr
• qTest

API & Integration Testing

• REST APIs
• SOAP Services
• XML
• JSON
• Postman
• Karate
• Rest Assured

Automation Exposure

• Selenium
• Appium
• API Automation Frameworks
• CI/CD Integration

Methodologies

• Agile
• Scrum
• Waterfall
• DevOps

Required Experience

• 12+ years of overall Testing/QA experience.
• Minimum 5+ years as Test Manager or Senior Test Lead.
• Minimum 7-8 years of Airline Domain experience.
• Experience managing teams of 30+ resources.
• Experience working directly at the client side/customer location.
• Experience managing both onsite and offshore delivery teams.
• Strong exposure to Digital and E-commerce platforms.

Preferred Qualifications

• Experience with leading airline platforms such as:
• Amadeus
• Sabre
• Navitaire
• Radixx
• Hitit
• Exposure to:
• NDC & ONE Order
• Airline Retailing
• Revenue Management
• Loyalty Platforms
• IATA Certifications (Preferred)
• Agile/Scrum Certifications
• Exposure to Azure DevOps and Jenkins

Ideal Candidate Profile

The successful candidate will be a seasoned Airline QA Leader currently engaged within the airline industry, possessing deep expertise across airline reservation and departure control systems, digital commerce platforms, mobile applications, and API ecosystems. They should demonstrate strong client relationship management capabilities and a proven track record of managing large, globally distributed testing teams while delivering complex transformation programs for leading airlines.