Operations Director

About THX

THX is a founder-led specialist plant and equipment hire business serving the fit-out sector, built on a simple promise: no ordinary hire experience. The business has grown revenue strongly year on year, operates a modern fleet with 95% of assets under five years old, and employs around 190 people. THX has a clear and ambitious growth plan across the next few years. This role exists to lead operations through that journey.

The Role

Reports To: Managing Director

Location: Bedford, on site (multi-site presence as THX grows)

Team: Warehouse, Workshop, Transport and Health & Safety; c.140 operational staff via departmental managers

Seat: Senior Leadership Team member

Role Purpose

To lead THX operations through a significant growth journey while materially improving operational efficiency, safety and customer experience. The Operations Director owns the operational P&L levers (operational wages, haulage, workshop cost, fleet availability) and is directly accountable for improving operational wage efficiency as the business scales. The role is a genuine player-coach position: strategic at the SLT table, hands-on in the yard, and a developer of the management team beneath it.

Key Accountabilities

Operational efficiency and EBITDA

• Own the operational cost base and drive a material reduction in operations wages as a percentage of revenue, without degrading service.
• Embed and improve the operational efficiency scorecard: trips per driver, inspections per head, NCRs (process errors), and on-time in-full delivery, reported monthly into the board pack.
• Design an operating model that grows revenue faster than operational headcount, so volume scales through process, planning and technology rather than bodies.
• Work with the Commercial Director to strengthen cross-hire partner performance and commercial outcomes.

Leadership and capability building

• Partner with the warehouse, workshop and transport managers to shape how the operation scales.
• Set clear KPIs and hold weekly operational cadence, feeding accurate data into the monthly board pack.
• Champion the HIRE values (Humility, Innovation, Refreshing, Energetic) and protect the THX customer experience as the business scales.

Fleet and asset performance

• Maximise return on the hire fleet: availability, utilisation, first-time fix, servicing schedules and asset lifecycle decisions in partnership with Finance and Procurement.
• Unlock the currently unutilised on-hire value potential identified in the fleet through better availability and turnaround.

Safety, compliance and infrastructure

• Own health and safety across all operational areas, ensuring compliance with UK regulation, FORS/transport requirements and industry best practice.
• Play a leading role in premises and depot decisions, ensuring operational needs shape the property strategy.

Process and continuity

• Document operational processes and systems so the business runs by method, not memory, and can withstand external scrutiny.
• Build a demonstrable multi-year track record of improving efficiency metrics across the operation.
• Partner with the Digital Transformation Director to automate operational workflows, with a bias to more volume through fewer touches.

Requirements

Essential

• Proven senior operations leadership (Operations Director, Head of Operations or equivalent) in equipment hire, rental, plant, tool hire or closely related logistics-intensive businesses.
• Has operated at or scaled a business through a significant revenue growth phase, with demonstrable P&L accountability for operational cost lines.
• Track record of measurably improving operational efficiency: labour productivity, transport cost per drop, workshop throughput or equivalent.
• A genuine player-coach: credible at board level and equally credible on the depot floor, with evidence of developing inexperienced managers into strong ones.
• Strong data literacy: comfortable owning KPIs, building scorecards and presenting numbers confidently in a board environment.
• Deep understanding of warehouse, workshop and transport operations, including UK transport compliance and health and safety leadership.

Desirable

• Experience in a private equity backed, owner-managed or high-growth environment, including exposure to operational due diligence.
• Experience of multi-depot expansion or greenfield site openings.
• Lean, continuous improvement or operational excellence methodology applied in a hire or distribution context.
• Experience implementing operational technology (telematics, routing, workshop management, ERP).

Benefits

The Opportunity and Package

THX is a founder-led, fast-growing specialist hire business with a clear and ambitious growth plan across the next few years. This role offers a rare combination of SLT influence, genuine operational ownership and the chance to build the operations function that underpins the next phase of growth. The package comprises a competitive six-figure base salary, car allowance, performance bonus linked to EBITDA and operational efficiency, pension and benefits. For the right candidate there is scope to discuss long-term incentive participation aligned to the company's value creation plan, subject to performance and board approval.