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Lorien
Head of Digital Product Design - Omnichannel environmentLorien • City of London, London, United Kingdom
Head of Digital Product Design - Omnichannel environment

Head of Digital Product Design - Omnichannel environment

Lorien • City of London, London, United Kingdom
8 days ago
Job type
  • Temporary
Job description

Head of Digital Product Design

London (Hybrid)

6 month contract initially - Inside IR35


We're partnering with a major UK retail and consumer brand to appoint an experienced Head of Product Design to lead the next evolution of their digital customer experience.


This is a rare opportunity for a senior design leader to shape the end-to-end digital design vision across web, app and emerging channels, influencing how millions of customers interact with a household-name brand in an increasingly AI-driven world.


The Opportunity

Reporting into the Digital Executive Leadership team, you'll own the design strategy, vision and execution across all customer-facing digital experiences. You'll be responsible for creating seamless, commercially impactful journeys that drive engagement, loyalty, conversion and long-term growth.

Leading a multidisciplinary team across UX, UI, Service Design and Research, you'll champion design excellence while building a high-performing culture that balances customer-centricity with commercial outcomes.


Key Responsibilities

  • Define and deliver a multi-year digital design strategy aligned to customer and business goals
  • Lead the design of end-to-end customer journeys across digital and physical touchpoints
  • Own and evolve a scalable design system that enables consistency, accessibility and innovation
  • Drive measurable improvements across customer satisfaction, conversion, engagement and revenue
  • Partner closely with Product, Engineering, Marketing and Commercial teams to influence strategic decisions
  • Explore and introduce next-generation experiences including AI-driven personalisation, conversational interfaces and emerging digital retail technologies
  • Build, inspire and develop a high-performing design organisation


What We're Looking For

  • Proven experience leading digital design teams at scale within a complex omnichannel or digital-first environment
  • Strong background in premium, customer-centric or brand-led businesses
  • Deep expertise across UX, UI, Service Design and Design Systems
  • Demonstrable track record of delivering commercial value through design
  • Experience operating at both strategic and executional levels
  • Exceptional stakeholder management and influencing skills
  • Passion for innovation, emerging technologies and the future of digital experiences


To apply for this opportunity please submit your CV.

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Head of Digital Product Design - Omnichannel environment • City of London, London, United Kingdom

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