ServiceNow Developer (CMDB, HAM & SAM)

About NTT DATA Business Solutions

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development through to business IT outsourcing.

As a Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, delivering innovative digital transformation solutions to enterprise clients worldwide.

Our award-winning ServiceNow practice works with organisations across multiple industries, helping them modernise operations, improve service delivery and maximise the value of the ServiceNow platform.

Job Summary

We are looking for an experienced ServiceNow Technical Consultant specialising in Hardware Asset Management (HAM) and Software Asset Management (SAM) to join our growing ServiceNow practice.

You will be responsible for designing, implementing and optimising ServiceNow Asset Management solutions that help customers gain visibility, control costs, reduce compliance risk and improve lifecycle management across hardware and software assets.

Working alongside Solution Architects, Business Analysts and customer stakeholders, you will deliver scalable, best-practice ServiceNow solutions whilst supporting clients through the full implementation lifecycle.

Key Responsibilities

• Work closely with Business Analysts and stakeholders to understand business requirements and translate them into scalable ServiceNow Asset Management solutions.
• Design, configure and implement ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) solutions.
• Configure and maintain CMDB relationships to support accurate asset and configuration management.
• Implement and optimise Discovery to improve asset visibility and reconciliation.
• Configure asset lifecycle processes including procurement, receiving, deployment, transfers, maintenance, retirement and disposal.
• Configure software models, software entitlements and licence reconciliation processes.
• Implement software licence optimisation and compliance reporting.
• Design workflows to automate asset requests, approvals and fulfilment.
• Configure integrations with procurement systems, SCCM, Microsoft Intune, Jamf, Tanium and other asset discovery tools.
• Support software publisher management including Microsoft, Adobe, Oracle, IBM, VMware and other major vendors.
• Develop dashboards and reports to provide visibility into asset health, utilisation, compliance and financial performance.
• Produce technical documentation and solution designs.
• Support platform upgrades and enhancement activities.
• Participate in Agile ceremonies and contribute to continuous improvement initiatives.
• Work closely with architects, developers and customer stakeholders throughout project delivery.

Required Skills & Experience

To be considered, you must have at least 3 years of hands-on ServiceNow development and implementation experience, with strong expertise in Asset Management.

Core Technical Skills

• ServiceNow Hardware Asset Management (HAM)
• ServiceNow Software Asset Management Professional (SAM Pro)
• CMDB
• Discovery
• Asset Lifecycle Management
• Software License Management
• Software Models
• Entitlements
• Reconciliation
• Content Library
• JavaScript
• Flow Designer
• IntegrationHub
• REST & SOAP APIs
• Business Rules
• Client Scripts
• Script Includes

Highly Desirable Experience

• CMDB Health
• CSDM
• Procurement integrations
• SCCM / MECM
• Microsoft Intune
• Jamf
• Tanium
• Flexera
• Snow Software
• Oracle licence management
• Microsoft licensing
• Adobe licensing
• IBM licensing
• SaaS licence optimisation
• ITSM
• ITOM Visibility

Required Skills & Abilities

• Strong knowledge of ServiceNow HAM and SAM best practices.
• Experience implementing end-to-end hardware and software asset lifecycle processes.
• Strong understanding of software licensing models and compliance.
• Experience implementing Discovery and maintaining accurate CMDB data.
• Excellent analytical and troubleshooting skills.
• Experience delivering enterprise ServiceNow implementations.
• Strong stakeholder management and communication skills.
• Ability to identify opportunities for automation and process improvement.
• Comfortable working in Agile delivery teams.

Desirable Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• ITIL Foundation

Benefits:

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.

We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.

• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.

• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)

• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.

• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.

• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.

• Health and Well-being: Priorities your health with our comprehensive Private group fund provided by WPA. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.

• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.

• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.

• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.