Senior Product Manager

Overview

Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading!

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline.

Role and reporting

Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

Key responsibilities

• You will be expected to work in a self-initiated manner, but with support of senior team members, and in a collaborative and inclusive manner
• Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs
• Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk
• Work across one assignment for a client at one time
• Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables
• Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps
• Contribute to Made Tech’s community of practice for Product and collaborate with other disciplines
• Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do

Skills, knowledge and expertise

Skills people must have:

• Excellent understanding and articulation of the value of product and user-centred design
• Experience and evidence of delivering user centred products and services from ideation through to maintenance phases
• Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects
• Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline
• Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users
• Working within a design consultancy/senior product leadership role in the public sector, health or allied areas
• Strong empathy and relationship building skills

Desirable (not essential) skills:

• Working with sales teams to build client relationships, develop opportunities and win new work
• Working in the open - building the trust within teams to share little and often
• Experience in re-designing legacy services and products
• Maintaining a deep working knowledge of product, design and research techniques
• Experience in line management

Eligibility

SC Eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. We require all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). If during the interview process it becomes apparent that you may not be eligible for SC, we won’t be able to progress your application and we will contact you to explain why.

Support in applying

Support in applying: If you need this job description in another format, or other support in applying, please email talent@madetech.com.

Life at Made Tech

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve published a blog with resources on reasonable adjustments and examples of what this could include, and we welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech: We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

Like many organisations, we use Slack to foster a sense of community and connection. We have special interest groups and 10+ Slack channels dedicated to specific communities, allies, and identities, as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please let a member of the Made Tech talent team know.

We are always listening to our growing teams and evolving the benefits available to our people. We offer a flexible benefit platform including a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance for a Health care cash plan or Pension. We also offer an optional social and wellbeing calendar of events for all employees to join.

Here are some of our most popular benefits:

• Paid counselling - we offer paid counselling as well as financial and legal advice

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

Register your interest to be notified of any roles that come along that meet your criteria.

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