Hire Desk Administrator

OVERVIEW OF THE COMPANY & WHAT WE ARE LOOKING FOR

LGH is one of the UK’s leading lifting equipment rental companies. As a family-owned company for over 50 years, we have made a name for ourselves by combining the highest quality equipment, unrivalled expertise, and impeccable safety standards. We support customers across the globe through continuous investment not only in our equipment and our IT systems, but also by investing in our people ensuring they work in an environment where they can thrive.

We are looking for hardworking and dedicated team players who can share our enthusiasm, experience, and expertise, and most importantly, our commitment to customer service.

Are you a team player, with great communication? Are you motivated and driven for success? Do you bring a positive and committed attitude to work? If you want to join a company enjoying strong, sustainable growth with a people-focussed culture then be sure to apply!

SUMMARY OF THE ROLE

The role of the Hire Desk Administrator is integral to the company, requiring exceptional collaboration, prioritisation, and time management skills. Operating in a fast-paced environment, this position demands meticulous attention to detail and a commitment to completing tasks in line with our standard company policies and processes. Engagement and curiosity are key attributes for a in order to build a deep understanding of the needs of the company and customer base as well as enabling you to use your creativity to challenge the status quo and use your initiative to strive for continuous improvement.

OVERVIEW OF ACCOUNTABILITIES

Administrative Excellence:

o Collaborate with your team to ensure all entities in the group are consistently meeting ISO requirements.

o Ensure adherence to company processes to secure a high pass rate in ISO audits.

o Ensure contracts are managed in a timely and accurate manner, avoiding credits.

On-Hire Management:

o Review and action completed pick lists, ensuring the real-time production of accurate delivery paperwork.

o Actively chase both internal and external transport suppliers for PODs to enable timely release of contracts for invoicing.

Off-Hire Management:

o Promptly and accurately raise collection notes to the correct location at the point of off-hire.

o Proactively review and address any outstanding collections and returns, contributing to overall operational efficiency.

Contract Closure and Invoicing:

o Efficiently complete off-hires and promptly close down contracts in real time, maintaining accurate records.

o Review and address any outstanding damage and lost quotes, ensuring a thorough resolution process.

o Ensure that all applicable contracts are readily available for invoicing.

o Facilitate weekly and monthly invoicing for contracts.

o Ensure customers with specific invoicing needs are being billed as per requirements.

Customer service:

o Produce weekly on-rent reports and share with our valued customers.

o Support the Hire Desk team to exceed Customer-related SLAs by answering calls when needed.

Query Resolution:

o Address and complete any queries in a timely manner, ensuring effective communication internally and externally.

o Collaborate with Operations & IT with Liftware maintenance and actively participate in stock-taking as required.

Continuous Improvement:

o Use your creativity and initiative to identify and report all opportunities to improve company processes and systems to positively impact the customer experience and streamline processes.

Additional Responsibilities:

o Produce parts & servicing quotes/orders, collaborating with the Workshop teams to ensure a seamless journey for our customers.

o Produce accurate test certifications for servicing of customers own kit.

o Undertake any other tasks and responsibilities in line with the role, demonstrating flexibility and adaptability..

QUALIFICATIONS AND EXPERIENCE

Essential

• Excellent organisational, administrative, and time management skills.

• IT literate with a strong knowledge of Microsoft Office applications.

• Collaborative team player with excellent written and verbal communication skills.

• Diligence and commitment to following tasks through and resolving problem

Desirable

• Experience in a customer facing role.

  • Ability to build strong rapport with customers, suppliers and internal stakeholders.

  • Able to speak Dutch, German or French

WORKING PATTERN:

Days: Monday to Friday

Hours: 37.5 hours per week

Lunch break: 30 minutes unpaid

SUMMARY OF THE COMPANY

For 50 years we have been leaders in the hire of lifting and hoisting equipment. Our locations are spread over the UK and the EU, with offices located in Atherton (Manchester) and Alfreton (Derbyshire). Our sister company, The Rotrex Group, is one of the leading winch specialists in Europe.

We combine the highest quality equipment, unrivalled experience, and industry leading expertise, with excellent customer service, to offer you state of the art solutions to meet your lifting challenges. Whatever the load, whatever the location, LGH can take the strain, with unmatched reliability, range, and readiness. LGH adds specialist knowledge and know-how to your operation, lifting your team as well as your load. From a simple toe jack for manual handling, to sophisticated spreader beams for larger loads, we offer the widest range of lifting equipment, on call and ready for delivery, backed by expert advice and on-site expertise.

Across the world, across all industry sectors, trust LGH – the global leaders in lifting gear hire.

OUR MISSION

Our Mission is to support customers across the globe with the safest and most reliable lifting, rigging and winching gear, through continuous investment in our people, our equipment, and our IT systems.

OUR VALUES

We won't settle for less and neither should our customers. Our core values are embedded at every level of the company to ensure we deliver excellence across the entire customer experience.

Honour – We act co-operatively, fairly, with integrity in everything that we do.

• Creating Relationships – Interested in others and asks questions to gain understanding and builds personal rapport.

• Communication – Communicated information in an accurate and suitable manner and is able to answer queries

• Teamwork – Establishes contact with people in similar positions in different areas of the business.

Innovative – We use our talents and resources to deliver the greatest results.

• Knowledge Sharing – Collaborates and shares information and experience throughout the Company.

• Creative Thinking – Evaluates current practices and puts forward ideas for improvements.

• Problem Solving and Decision Making – Uses available information to make sound judgements.

Respect – We value those we work with and recognise the contribution they make.

• Accountability – Shows a can-do attitude and goes the extra mile.

• Growth – Continually improves performance and is open and receptive to feedback.

• Positivity – Actively engages with all around them in a positive and upbeat manner creating a good team environment.

Excellence – We put our internal and external customers at the centre of everything we do.

• Customer First – Is dedicated to meeting the needs of the customer.

• Quality and Accuracy – Achieves KPI’s, targets and objectives set irrespective of obstacles.

• Simplicity and Efficiency – Delivers to pre-agreed timelines and meets expectations of the end user/client

OUR CULTURE

Workplace culture is important because it links company culture to employee engagement, happiness, productivity, retention rate and positive recruitment efforts. Workplace culture is just as important as your overall business strategy because it can either bolster or erode your organization and your long-term objectives. Find out 8 pin culture focus below:

Having your say

Reward and Recognition

Engagement

Accountability & Ownership

Fair Treatment & Equality

Communication

Goals and Growth

Continuous Improvement

COMPANY BENEFITS

25 days Annual Leave (+1 per year capped at 30)

Company Pension Scheme

Enhance Family Leave

Eye Test

Free Equipment Hire

Free Parking

H.I.R.E Fit

Hybrid working (where possible)

Length of Service Awards

Personal Milestone Acknowledgements

Private Healthcare

Professional Membership / Subscription

Quarterly Incentive Program

Training & Development Programmes