Role Overview
GTS is a key strategic business for the HSBC Group under CMB and its history is mixed with almost 150 years of Group history.
Today, we are the largest international trade bank, with an unrivalled global presence and access to over 90 per cent of the world's global capital flows. GTS provides trade finance and risk mitigation solutions to customers all over the world, from SMEs through to large corporates and multinationals. GTS provides the services and financing our clients need throughout the trade cycle, from the tender process and issuance of a payment order, through to shipment and sales fulfilment. We cover various industries including commodities, global sourcing, technology and infrastructure. HSBC offers over 100 trade and receivables products.
This is deemed a Development Role. The role holder will be expected to identify for themselves and seize a range of Development opportunities. To apply those developments effectively in delivering constantly improving role outputs
The role holder will work closely with Clients, Client Managers and Client Directors through the provision of excellent and proactive support. As frontline staff, the role holder will resolve operational enquiries from both external and internal customers, UK based and offshore, enabling the Client Managers and Directors to spend more time with clients, growing income and managing risk.
Other support tasks include;
Staff within Client Service will have knowledge of wider HSBC as well as GTS product offerings, policies and procedures which would enable them to fulfil customer queries and ensure alignment to the HSBC principle of Treating Customers Fairly
Knowledge & Qualifications:
Preferable - extensive knowledge of RF Systems such as IFA
Desirable
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.
Client Service Associate • Worthing, GB
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