Job descriptionAs an
Operations Administrator
at phs, you play a vital role in keeping our Operations Centre running smoothly. Working behind the scenes, your coordination skills and attention to detail ensure our service routes operate efficiently, our drivers are fully supported, and our customers receive exceptional service. You act as the key link between Service Drivers and the Operations & Service Manager.
What your day will look like
Coordinating service routes
planning, adjusting, and monitoring routes to ensure smooth delivery and strong customer service. Briefing and debriefing drivers
preparing data, giving clear instructions, and reviewing completed routes. Handling calls
from drivers, clients, and Head Office regarding service issues or updates. Acting as the communication link
between Service Drivers and the Operations & Service Manager. Ensuring work is allocated correctly
and completed within KPI targets and agreed timeframes. Processing routes and attendance
in real time. Identifying improvements
and sharing ideas with the Operations Centre Manager. Monitoring service progress
and resolving issues creatively to deliver the best customer experience. What makes an ideal candidate
Strong
service delivery
focus. Excellent
customer relationship management
skills. Confident
people management
abilities. Understanding of
Health & Safety compliance . A versatile, proactive thinker who enjoys problem-solving and improving processes. What youll receive in return
£26,514
(based on a 40-hour week, MondayFriday). No scheduled weekend work. 13 paydays per year (every 4 weeks). Ongoing career development opportunities. Retail discounts including O2 and food & beverage partners. 24-hour wellbeing helpline. Pension scheme. 30 days holiday including bank holidays. Christmas Day off
phs does not operate on this day. About phs Group Founded in 1963, phs is the leading provider of Hygiene Services across the UK, Spain, and Ireland, serving over 120,000 customers at 300,000 locations. Our divisions include Washrooms, Healthcare, Floorcare, phs Direct, phs Greenleaf, phs Teacrate, phs Besafe, phs Wastekit, and phs Compliance.
We are committed to diversity, inclusion, and ensuring every colleague can bring their true self to work. TPBN1_UKTJ