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Frasers Group
Part-time Sales ConsultantFrasers Group • Leeds, England, UK
Part-time Sales Consultant

Part-time Sales Consultant

Frasers Group • Leeds, England, UK
1 hour ago
Job type
  • Part-time
Job description

Purpose of the role:

To represent Gieves and Hawkes with integrity and professionalism continuously seeking ways to surprise and delight the Client with all actions rooted in the core values. As the face and voice of the brand this role is pivotal to the ongoing success of the store and the company.

Key Responsibilities:

Sales

  • Increase sales by selecting products to meet customer requirements highlighting the features & benefits of the product and offering related products wherever appropriate.
  • Support the store to increase sales through commitment to personal KPIs and objectives
  • Use the till system and back-office functions accurately ensuring correct prices are charged and the customers transaction is fulfilled to their satisfaction
  • Be clear and concise around limitations of alterations and after sales expectations upsell customer to MTM and Bespoke where necessary.
  • Carry out only necessary alterations on RTW garments or overcomplicate customer transactions.

Service

  • Welcome and acknowledge customers as they enter and move around the store.
  • Give accurate and current information about product and processes requesting assistance when necessary requesting additional training if needed
  • Determine the needs of the customer direct them to the correct department/individual and/or deliver professional advice.
  • Interpret customer needs and their favoured approach and adapt accordingly
  • Show integrity and knowledge when fitting the customer in a RTW garment. Under promise over deliver.
  • Maintain a high level of personal presentation in line with company dress code as well as good personal hygiene and grooming standards.
  • Balance the needs of the customer with the core brand values and company policies.
  • Organise couriers postage transfers in a timely and accurate manner
  • Handover to colleagues/management before rest days or holidays to ensure a smooth process for all customers

Communication

  • Communicate both verbally and in writing with a polite and inclusive attitude. Follow up on important conversations in writing to ensure understanding of next steps/what further action is required.
  • Speak to other staff and customers with courtesy and respect.
  • Handle any complaints with a positive and proactive approach.
  • Build productive trusting relations with colleagues and customers.

Store Operations

  • Ensure the store is kept clean and tidy maintaining company visual merchandising standards
  • Understand and execute company policies and procedures
  • Adhere to store scheduling arrive to store ahead of shift ready to start work at your scheduled time.
  • Participate in stock counts when needed
  • Encourage and support others
  • Put stock away with care and ensure stock on the sales floor is steamed hung properly tagged and ticketed correctly
  • Take responsibility to keep up to date with changes in procedures responding to change in a positive manner

KPIs

  • Personal Sales Targets
  • Department Targets
  • Customer Data Capture (CDC)
  • Average Transaction Value (ATV)
  • Units per Transaction (UPT)

Qualifications :

Requirements

  • Minimum 2 years retail or sales experience preferably in the luxury industry.
  • Solid grasp of selling principles and customer service.
  • Fit and able to stand for prolonged periods of time.
  • Enjoys customer engagement confident to approach and engage.
  • Experienced working with tailoring fitting pinning understanding body types.
  • Passionate about of all things tailoring and a desire to increase this knowledge.
  • Proficient in English both verbal and written.


Additional Information :

Vacancy is spread over three days a week 8 hours per day 24hrs per week with the flexibility to work weekends & extra days as & when needed


Remote Work :

No


Employment Type :

Part-time


Experience: years
Vacancy: 1

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Part-time Sales Consultant • Leeds, England, UK

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