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Oplu is leading the search for a Guest Relations Executive to join the Front of House team at a distinguished luxury country hotel and retreat in West Dorset.
This is a hands-on, high-touch guest experience role covering Reception, Marketing, Hospitality, and event support. The successful candidate will lead the daily morning meeting, coordinate VIP and Media / PR trips, and act as the guest's primary point of contact across every department.
The role
- Warm, personalised guest arrival, orientation, and departure
- Mews profile management, guest preferences, and post-stay follow-up
- Complaint and incident handling with discretion
- Daily morning meeting leadership across all departments
- On-the-day management of VIP stays, live events, and Media / PR trips
- On-site F&B service support
- Children's activity programming and seasonal events
The brief
- Boutique or luxury hotel, country house, or private members' club background
- Excellent guest-facing communication and presentation
- Mews (or comparable PMS) fluency, POS, digital booking platforms
- Basic Food Hygiene, HACCP, First Aid at Work, Fire Safety, Personal Alcohol Licence
- Full driving licence and own car
- Flexible shift pattern including evenings, weekends, and holidays
- Right to live and work in the UK
Compensation: £30,000-£35,000 per annum (dependent on experience). Staff accommodation available in nearby Bridport.
Guest Relations Executive, Luxury Country Hotel, West Dorset • Dorset, England, United Kingdom
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