Lead a substantial Client Services multi-site function, delivering seamless pre-placement and post-placement Insurance support to a global client base.
As Head of Service Operations, you'll be accountable for end-to-end service delivery, driving operational excellence whilst embedding strategic transformation initiatives. You'll be part of the Senior Leadership Team, shaping the vision for the Services Operations, and playing a pivotal role in the organisation's global broking strategy.
You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service issues. You'll mentor teams across multiple locations, drive process efficiency and standardisation, and represent the business in governance forums and client meetings.
About The Company
Operating at the forefront of the London Insurance Market, they're undergoing exciting transformation and new operating models. This is an organisation that invests in leadership development and offers clear pathways for ambitious operational leaders.
What's In It For You as Head of Service Operations
Strategic Influence – Work directly with Executive leadership, shaping the future of service delivery with genuine autonomy and resources to drive meaningful change
Leadership Development – Build and mentor high-performing International teams whilst creating frameworks that will define service excellence for years to come
Innovation Focus – Work with the latest technologies, exciting transformation, and new operating models
Exceptional Package – £150,000+ base salary plus performance bonus, hybrid working, and comprehensive leadership development programmes
Career Progression – Clear pathways to even more senior positions within a global business that values and invests in operational excellence
What We're Looking For
Fill in the form and attach your CV below
In order for us to help you find that perfect job, please send us your CV.
#J-18808-LjbffrHead of Service Operations London Market • Greater London, England, UK
Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs.All our team members pride themselves on incorporating Virgin Active values and ensuring the... Show more
Private Equity Insights is seeking an operations team member based in London.This role requires managing supplier relationships, planning events, and providing on-site support to ensure smooth oper... Show more
This role involves the day-to-day management of Global Markets Operations (GMO) in the UK and EMEA oversight.As Head of GMO UK, you will manage and control the processing of all London-originated G... Show more
Lead the Future of Food in One of the World’s Most Influential Organisations!.Step into a career-defining opportunity within a global tech powerhouse – supporting Compass at the Google operations i... Show more
Head of operations and client success.Required for this global, expanding TMC.They are looking for a head of operations within business travel, someone who is fantastic on Sabre, ideally knows Prot... Show more
IGA Talent Solutions is seeking a Head of Service Delivery in Greater London to shape their technology service landscape.This role includes managing service delivery, supplier performance, and ensu... Show more
Saab UK is a British company that is part of Saab Group's global high-technology operations.Saab offers world-leading solutions and services in defence, aviation, space and civil security.In the UK... Show more
Search For Job Vacancies… Insurance, Financial and Legal.Head of Service Operations London Market.Lead a substantial Client Services multi-site function, delivering seamless pre-placement and post-... Show more
Who we’re looking for: A Head of Revenue Operations to lead and mature our RevOps function during a critical growth phase.The challenge: The core challenge of this role is transitioning a functiona... Show more
A growing hospitality group in London is seeking a Head of Operations to drive multi-site performance and scale up operations.The ideal candidate will have proven experience in leading high-volume ... Show more
Head of Operations – Compass at Google.Lead the Future of Food in One of the World’s Most Influential Organisations!.Step into a career-defining opportunity within a global tech powerhouse – suppor... Show more
This role offers you the opportunity to own the operational standard of every conference we run.You will be responsible for the end-to-end execution of 10 European private equity conferences a year... Show more
Ranked the 5th fastest growing fintech in the UK and Ireland in 2025, we have already deployed hundreds of millions in property finance, supporting people in achieving their financial goals.What ma... Show more
A well-established international events organisation is seeking a Head of Operations in Central London.This senior role focuses on leading and managing a portfolio of large-scale B2B events, ensuri... Show more
A leading investment firm in the UK seeks a Head of Operations to oversee operational excellence and client service delivery.You will lead day-to-day operations, enhance internal systems, and ensur... Show more
A leading financial services organization in London is seeking a Head of Technology Operations.This role involves building a Technology Operations function from the ground up, designing and impleme... Show more
A UK recruitment agency is seeking a professional to support contact center operations in Greater London.The ideal candidate will manage day-to-day operations, oversee telephony procurement, and en... Show more
Presidents Summit in London requires an operations-focused professional to own the end-to-end execution of 10 European private equity conferences annually.You’ll manage venues, suppliers, on-site t... Show more
GamLEARN is seeking a Head of Operations for a UK-based remote role with some travel.This senior leader will work with the CEO to enhance operational management, strengthen systems, and deliver on ... Show more
Ranked the 5th fastest growing fintech in the UK and Ireland in 2025, we have already deployed hundreds of millions in property finance, supporting people in achieving their financial goals.What ma... Show more
){kind=logo}
