GTM Business Operations Analyst

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.

We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong.

We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.

What’s in it for you

• Competitive salary
• Private healthcare for you and your family
• Pension scheme
• Flexible working options including working from home or our Marylebone office
• 60 days’ work anywhere, even outside the UK if you want
• 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
• Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
• Employee Assistance Programme and wellbeing portal

The role

The GTM Business Operations Analyst plays a key role in designing, improving, and scaling the operational processes that power Soldo’s GTM organisation.

As part of the GTM Business Operations team, you will work across Sales, Customer Success, Marketing, Onboarding, Pricing & Billing to identify operational inefficiencies, redesign processes, and help implement scalable solutions that improve the customer and employee experience.

This is a highly hands-on role suited to someone who enjoys solving operational problems, improving how teams work, and driving meaningful change in a fast-moving SaaS environment.

Key Responsibilities

Process Design & Optimisation

• Continuously identify opportunities to improve GTM processes across Sales, Customer Success, Marketing, Onboarding, Pricing & Billing, and related operational areas.
• Support process redesign initiatives, analyse existing workflows, partnering with stakeholders to simplify, remove friction, and improve scalability.

Operations Monitoring

• Analyse operational data, workflows, and stakeholder feedback to identify opportunities for improvement.
• Support the development of business cases and recommendations for operational change.

Exception Management

• Identify operational exceptions, process breakdowns, and recurring points of friction across GTM workflows.
• Establish sustainable operational controls and standardised processes to reduce recurring issues over time.

Special Projects & New Initiatives

• Support the launch of new GTM motions, operational models, and cross-functional initiatives.
• Support project delivery from problem definition through implementation, coordinating activities across stakeholders and workstreams.

Must Have

• Relevant experience in a Business Operations, Operations Analyst, Business Analyst, RevOps, Consulting, or similar role.
• Strong process-oriented mindset with an ability to identify inefficiencies and design scalable improvements.
• Experience working cross-functionally in fast-paced operational environments.
• Strong problem-solving and organisational skills, with attention to detail and ability to manage multiple initiatives simultaneously.
• Experience working with operational systems and technology platforms such as Salesforce or similar business systems.
• Ability to translate business problems into structured operational solutions.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across both business and technical teams.
• Experience documenting and mapping business processes using flowcharts, process maps, or similar techniques.
• Experience working with spreadsheets, reporting tools, and operational datasets to investigate problems and quantify opportunities.
• Interest in operational excellence, automation, AI-enabled workflows, and scalable SaaS operations.
• Experience supporting process implementation, transformation projects, or operational change initiatives is preferred. Familiarity with Revenue Operations, GTM processes, or SaaS commercial operations is advantageous.