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Field Service EngineerTalent Finder • Watford, Hertfordshire, United Kingdom
Field Service Engineer

Field Service Engineer

Talent Finder • Watford, Hertfordshire, United Kingdom
13 days ago
Job type
  • Full-time
Job description

Job Description

Field Service Engineer



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Location: London & Surrounding Areas (Within the M25)
Job Type: Full Time
Salary: £36,000£38,000 Basic (£52,000 OTE including overtime opportunities)


Looking for a role where your technical skills are valued, your work makes a real impact, and you can represent a leading engineering team supporting some of the biggest names in hospitality?


Our client is a leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to clients. They pride themselves on their professional team and customer-focused approach.


The Role


As a Field Service Engineer, you will be responsible for servicing, diagnosing faults, repairing, and maintaining ice cream, milkshake, coffee, refrigeration, and catering equipment for major hospitality customers, including KFC. Around 20% of service calls involve refrigeration faults, with the remaining work focused on fault finding, repairs, and resolving equipment operating issues.


This is a MondayFriday field-based role, with occasional weekend work required from time to time. The role offers door-to-door travel, covering London within the M25 area as part of a growing engineering team. Candidates should be based within a suitable commuting distance of London.


The role requires a flexible and proactive approach to delivering high-quality, cost-effective repairs and maintenance on a range of equipment supplied and serviced by the company.


You will work independently and collaboratively, providing a professional and reliable service while maintaining high standards of customer satisfaction, communication, and workmanship.


Key Responsibilities



  • Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard


Achieve a high first-time fix rate and minimise recalls through efficient use of labour and parts


Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs


Liaise with customers to ensure satisfaction and identify potential future business opportunities


Contribute suggestions to improve maintenance and repair practices


Identify and signal commercial opportunities to the Sales department


Respond promptly to service requests as directed by the Service Centre


Comply fully with company policies and Health & Safety guidelines


Maintain clear and professional communication at all times


Provide feedback and support to fellow engineers, supervisors, and call allocators


Carry out any other duties as directed by service management



Requirements


Essential



  • Proven experience in a field-based engineering role


F-Gas qualification


Strong electrical and mechanical fault-finding skills


Good refrigeration knowledge and experience


Relevant experience working with commercial catering or refrigeration equipment


Strong diagnostic skills with a logical approach to fault finding and problem solving


Ability to use electrical test equipment and diagnose electrical faults, including components such as 3-phase contactors


Ability to work independently while also contributing effectively as part of a team


Strong customer service skills with a professional and personable approach


Excellent communication and interpersonal skills


Good organisation and time management skills


Commitment to delivering high-quality workmanship and customer satisfaction



Desirable



  • Experience as a Catering Engineer, Field Service Engineer, Service Technician, or Refrigeration Engineer


Experience servicing ice cream, milkshake, coffee, and commercial catering equipment


Electrical Safety qualification


Experience working within hospitality or customer-facing environments



Whats In It For You



  • £400 per month London Weighting


Company van provided


40 hours per week, plus 10 hours of overtime per week required


24 days plus bank holidays


Time and a half and double time pay for overtime and bank holiday work



Whats next? xwwtmva Its easy! Click APPLY now! We cant wait to hear from you!


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Field Service Engineer • Watford, Hertfordshire, United Kingdom

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