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Delta Hotels by Marriott Manchester Airport
NIGHT FRONT OFFICE ASSOCIATE - 32 hours / 4 daysDelta Hotels by Marriott Manchester Airport • Cheshire, England, United Kingdom
NIGHT FRONT OFFICE ASSOCIATE - 32 hours / 4 days

NIGHT FRONT OFFICE ASSOCIATE - 32 hours / 4 days

Delta Hotels by Marriott Manchester Airport • Cheshire, England, United Kingdom
10 days ago
Job type
  • Part-time
Job description

Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world's leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.



What
is in it for you:
In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:



  • Free Meals on
    Duty:
    Enjoy complimentary meals while
    at work.
  • Uniform Provided: A professional uniform is supplied for all
    employees.
  • Explore Discounts: A Marriott Discount Card that offers
    benefits on hotel stays and F&B across 140 countries.
  • Pension Scheme: Participation in The People’s Pension.
  • Employee Assistance
    Programme
    : Free and confidential
    support for various challenges, including financial advice, stress, and health
    issues.
  • Career
    Development:
    Opportunities for
    career growth and internal transfers within Marriott's global network.
  • Training and
    Development:
    Access to training
    programs to enhance your skills and advance your career.
















Responsibilities: Here's what your journey with us entails:



  • Welcome and assist
    guests
    with check-in/check-out
    procedures, ensuring a smooth and pleasant experience.
  • Address guest inquiries
    and concerns
    promptly and
    professionally, providing accurate information and solutions.
  • Coordinate with other
    departments
    to ensure guest
    requests are fulfilled efficiently.
  • Maintain a high level
    of customer service
    by
    anticipating guest needs and exceeding their expectations.
  • Handle guest complaints with empathy and resolve issues to their
    satisfaction.
  • Promote hotel services
    and amenities
    to enhance guest
    experience and drive revenue.
  • Ensure compliance with
    hotel policies
    and procedures,
    maintaining a safe and secure environment.
  • Monitor guest feedback and implement improvements based on their
    suggestions.
  • Assist in training new
    staff
    on guest service standards
    and procedures.
  • Maintain accurate records of guest interactions and transactions.




Safety and
Company Policies:



  • Follow all company and
    safety and security policies and procedures.
  • Report maintenance needs,
    accidents, injuries, and unsafe work conditions to the manager.
  • Complete safety training
    and certifications.
  • Ensure uniform and
    personal appearance are clean and professional.
  • Maintain confidentiality
    of proprietary information.
  • Communicate with others
    using clear and professional language.
  • Develop and maintain
    positive working relationships with others.
  • Support the team to reach
    common goals.
  • Listen and respond
    appropriately to the concerns of other employees.
  • Ensure adherence to
    quality expectations and standards.






















Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.





Preferred
Qualifications:



  • Related Work Experience:
    At least 1 year of related work experience in a customer service role.
  • Supervisory Experience:
    None required.
  • License or Certification: None required.




Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!

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NIGHT FRONT OFFICE ASSOCIATE - 32 hours / 4 days • Cheshire, England, United Kingdom

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