Chief Commercial Officer - Direct and Facultative

Description

The Chief Commercial Officer (CCO) will lead the commercial strategy and execution for the Global Direct & Facultative (D&F) business, delivering sustainable, profitable growth.

Working in close partnership with the Global Head of D&F, this role will drive the global D&F strategy, strengthen client and market engagement, and build a high-performing, globally connected commercial organisation.

A key focus will be supporting international expansion and reducing reliance on London, unlocking growth across priority markets.

The Role:

Key Responsibilities

1. Strategic Leadership & Execution

• Execute and evolve the D&F strategy, ensuring alignment to Willis' broader strategy.
• Drive consistent execution across regions and product lines, aligning Specialty, Geography and Placement.
• Identify and prioritise growth opportunities across sectors, products and geographies, including expansion of global D&F hubs.
• Act as a key global liaison for D&F across leadership teams and the wider Willis Group.
• Partner with Finance and key functions to ensure delivery of growth and investment objectives.

2. Distribution, Client & Market Engagement

• Partner with the Global Head of D&F to shape and deliver the commercial response to market cycles.
• Align senior stakeholders across regions, specialties and placement to strengthen go-to-market execution.
• Enhance distribution effectiveness through segmentation, prioritisation and data-driven targeting.
• Represent D&F in the market as a senior leader, reinforcing value proposition and strengthening key relationships.

3. Profitable Growth Focus

• Work with Product, Regional, Sales, and Data & Analytics teams to evolve propositions in line with client needs.
• Champion data-led decision making and support the development of analytics, AI and digital capabilities (e.g. Neuron, products & lineslips).
• Identify efficiency opportunities and drive timely execution of improvements across the D&F business.
• Embed a culture of disciplined growth, client-centricity and cross-regional collaboration.

4. Broader Strategic Contributions

• Support the evolution of the D&F operating model, improving efficiency and reducing duplication across systems and processes.
• Drive execution of key Willis strategic initiatives across D&F globally (e.g. Gemini, Data & Analytics, AI, commission frameworks).
• Ensure alignment and connectivity across the global D&F leadership team, proactively resolving challenges and driving collaboration.
• Contribute to Board materials, QBRs, and leadership forums, playing a key role in shaping strategic priorities.

Qualifications

What you'll bring:

• Proven senior leadership experience in a global commercial, strategic, or business leadership role within the insurance industry.
• Deep expertise across Property & Casualty and/or Specialty Lines, with a strong understanding of market dynamics.
• Track record of executing growth strategies and delivering commercial outcomes across international markets.
• Strong ability to influence and act as a trusted advisor to senior stakeholders and executive leadership.
• Experience operating across geography, product, distribution and data within a complex, matrixed environment.
• Highly effective at building alignment across global teams and leading through collaboration.
• Clear commercial mindset, with the ability to identify and unlock growth and expansion opportunities.
• Comfortable operating in an evolving role, shaping scope and impact over time.

What we offer

• Enjoy a benefits package designed to help you thrive, both professionally and personally.
• You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
• Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtw.com

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