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Owen Reed
Client Services AdministratorOwen Reed • London Area, United Kingdom, United Kingdom
Client Services Administrator

Client Services Administrator

Owen Reed • London Area, United Kingdom, United Kingdom
9 days ago
Job type
  • Full-time
Job description

Client Services Administrator

Location: London

Salary: Competitive

Hours: Monday to Friday, alternating weekly shifts of 9:00am – 5:00pm and 9:30am – 5:30pm

Start Date: ASAP

About the Role

Owen Reed is looking to recruit a Client Services Administrator for a top law firm in London.

This is an exciting opportunity for a customer-focused professional to become the first point of contact for clients and visitors, playing a key role in delivering an exceptional client experience. You'll be responsible for handling a high volume of enquiries, ensuring every interaction reflects the firm's commitment to professionalism and outstanding service.

In addition to managing incoming enquiries, you'll provide occasional front-of-house support, making this a varied and rewarding role within a collaborative legal environment.

Key Responsibilities

As a Client Services Administrator, you will:

  • Manage all incoming external telephone enquiries in a professional and courteous manner.
  • Act as the first point of contact, directing calls and enquiries to the appropriate teams.
  • Take accurate messages and ensure they are passed on promptly.
  • Maintain accurate and confidential client information throughout the enquiry process.
  • Arrange meetings and follow-up appointments where required.
  • Monitor and manage the firm's shared inbox, responding to or forwarding enquiries appropriately.
  • Deliver an exceptional level of client service across all communications.
  • Represent the firm professionally when interacting with clients, visitors and external contacts.

Front-of-House Support

When required, you will also:

  • Welcome clients and visitors, ensuring they receive a professional and friendly experience.
  • Prepare meeting rooms and maintain a tidy, professional reception area.
  • Assist with photocopying, scanning and document management.
  • Arrange travel, couriers and other administrative requests.
  • Process incoming and outgoing post, including scanning, distributing and franking mail.
  • Deliver local letters and parcels when required.
  • Coordinate desk bookings for visiting colleagues.
  • Support the smooth day-to-day running of the office.

About You

The successful candidate will have:

  • Previous experience in a client-facing, reception, customer service or administrative role.
  • Excellent communication skills with a professional and confident telephone manner.
  • Outstanding client care skills and a passion for delivering exceptional service.
  • Strong organisational skills with the ability to prioritise a busy workload.
  • Excellent attention to detail and accuracy.
  • The ability to remain calm and professional in a fast-paced environment.
  • A proactive, flexible and positive approach to work.
  • Strong diary management and administrative skills.
  • The ability to work independently while contributing effectively as part of a team.
  • Experience handling confidential information with discretion.
  • Strong IT skills, including Microsoft Office and the ability to quickly learn new systems.
  • Previous experience within a law firm or professional services environment would be advantageous but is not essential.


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Client Services Administrator • London Area, United Kingdom, United Kingdom

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