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Manchester University NHS Foundation Trust
Patient Experience ManagerManchester University NHS Foundation Trust • Manchester, United Kingdom
Patient Experience Manager

Patient Experience Manager

Manchester University NHS Foundation Trust • Manchester, United Kingdom
12 days ago
Job type
  • Full-time
Job description
The closing date is 13 August 2026

Job summary
We are pleased to offer an exciting opportunity for an experienced Paediatric Nurse with a genuine interest and passion for improving patient experience and delivering high-quality care. We are looking for an inspirational leader who can motivate others and support continuous improvement across services.

The successful candidate will join the Specialist Hospital Clinical Group Quality and Patient Experience Team, supporting the delivery of the Patient Experience agenda across RMCH.

Main duties of the job
Working closely with the Matron for Quality and Patient Experience, the successful candidate will support the delivery of the Trust Patient Experience Strategy within Paediatrics.

The postholder will play an important role in strengthening patient participation and involvement, ensuring activity is aligned to the strategic priorities. They will also support a range of Quality of Care and patient experience programmes, including the Trust Ward Accreditation Programme.

About us
Join Manchester University NHS Foundation Trust (MFT) and become part of a 30,000 plus strong team, delivering exceptional care to over 1 million people every year. As the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe, we are forward-thinking, committed to clinical excellence and driven to deliver innovation, and continuous improvement. Whether you're beginning your career or taking the next step, MFT offers a stimulating and supportive environment where your contribution truly matters. Our Hive Electronic Patient Record system enables safer, smarter, and more efficient ways of working - empowering you to deliver the best possible outcomes for our patients. You'll be part of a collaborative, multi-disciplinary community, working alongside professionals from a wide range of clinical backgrounds. Together, we push boundaries, share knowledge, and deliver care that transforms lives. At MFT, you'll find a workplace where everyone is respected, supported, and encouraged to thrive. We offer clear clinical pathways for professional development, helping you grow your skills and achieve your ambitions. Your journey at MFT is more than a job - it's an opportunity to make a lasting impact. We'll support you as you shape the future of healthcare, one patient at a time.

Details
Date posted: 31 July 2026
Pay scheme: Agenda for change
Band: Band 7
Salary: £49,387 to £56,515 a year
Contract: Secondment
Working pattern: Full-time
Reference number: 349-SPH-8142126-RL3
Job locations: Royal Manchester Children's Hospital, Oxford Road, Manchester, M13 9WL, United Kingdom

Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience you'll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.

Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You'll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.

Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we're proud to be ALL HERE FOR YOU, for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check
As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?
A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:
Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.
Enhanced DBS: Includes the above, plus any additional information held by local police that's considered relevant to the role.
Enhanced with Barred Lists: Includes all of the above, plus checks against the children's and/or adults barred lists.

Who Needs a DBS Check
Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS
At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit: Apply through our website.

DBS Update Service
Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person Specification
Education and Qualifications
Essential
  • Clinical qualification & Registration
  • Graduate in relevant subject
  • Evidence of relevant study and continuing professional development.

Desirable
  • Appropriate management / leadership courses
  • Project management qualification

Work Experience
Essential
  • Significant experience at band 6 or above
  • Knowledge and understanding of NHS Plan and Experience of organising and/or delivering patient centred care.policy drivers
  • Current knowledge of relevant professional and NHS Policy Initiatives.
  • Experience of organising and/or delivering patient centred care.
  • Evidence of applying recognised change management tools and techniques for successful outcomes
  • Experienced in process/service redesign
  • Experienced in multidisciplinary working
  • Ongoing recent evidence of leading clinical innovation or leading change within clinical practice.
  • Project management experience

Desirable
  • Operational management experience
  • Experience of research activities
  • Evidence of recent managerial development.
  • Experience of Business Planning

Training and Knowledge
Essential
  • Evidence of collaborative working and learning.
  • Knowledge and understanding of the national agenda for patient experience and involvement
  • Evidence of undertaking clinical audit
  • Knowledge of research and practical application to understanding published papers
  • Knowledge of appropriate OD methodologies to effect service transformation

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details
Employer name: Manchester University NHS Foundation Trust
Address: Royal Manchester Children's Hospital, Oxford Road, Manchester, M13 9WL, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Lead for Quality and Patient Experience
Victoria Stirling
victoria.stirling@mft.nhs.uk
01612766483
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Patient Experience Manager • Manchester, United Kingdom

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