Head of Sales

BAO is a globally award-winning Platinum Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers, and marketers committed to exceptional standards in eCommerce. We work exclusively with Shopify Plus merchants, specialising in the fashion, cosmetics, and luxury goods sectors, for brands all over the world in competitive global markets.

We work in a studio where independence, autonomy, and doing the right thing are at the centre of everything we do. As an agency, we’re on a mission to work with the world’s most ambitious eCommerce brands, and we do this in an environment that is smart, open, fast-paced, fun, and rewarding.

Although we're headquartered in Cambridge, we are staffed by around 80% permanently remote employees that are located all over the UK. All of our team members are full-time team members.

Role Overview

We are looking for an articulate, commercially astute and highly organised Head of Sales to join BAO’s Commercial Team.

This is a pivotal role within the agency. BAO is an agency that puts service first, so white-glove treatment of inbound and outbound sales journeys is crucial. We are not a hard-sales agency, our approach is thoughtful, consultative, well-informed and relationship-led.

The Head of Sales will be responsible for owning and managing BAO’s sales pipeline, from the first review of a new opportunity through to proposal, negotiation, winning the work and briefing the client successfully into the wider team.

The role sits within the Commercial Team and reports directly into the Commercial Director. You will work closely with the Commercial Director, Managing Director and Head of Client Services, all of whom are actively involved in BAO’s commercial process and have played a central role in shaping how the agency wins new projects and retainer clients.

Over time, the ambition for this role is that you become the autonomous lead of BAO’s sales process: confidently qualifying opportunities, leading sales conversations, shaping proposals, coordinating scopes with internal specialists and ensuring new clients experience a smooth, considered and professional introduction to the agency.

Alongside managing inbound opportunities, the Head of Sales will help BAO become more structured and intelligent in how we understand, report on and develop our pipeline. This includes capturing pipeline information, maintaining a high-quality sales contact database, supporting carefully targeted outbound activity and working with BAO’s marketing team to connect sales strategy with PR, events, white papers, podcasts and wider agency profile-building activity.

This role would suit someone who combines commercial confidence with maturity, sensitivity and excellent judgement. You will need to be credible with ambitious eCommerce brands, comfortable discussing Shopify Plus projects and retainers, and able to represent BAO clearly and professionally in writing, on calls, in person and, where appropriate, on stage at industry events.

Core Responsibilities

You will own and manage BAO’s sales pipeline, ensuring that inbound enquiries are reviewed, qualified and progressed with clarity and consideration.

You will lead sales conversations with prospective clients, often senior stakeholders within ambitious and enterprise grade brands.

3. Proposal development and commercial scoping

You will be responsible for developing high-quality proposals that clearly articulate BAO’s understanding of the client’s needs and how we would approach the work.

4. Winning projects and retainers

The Head of Sales will play a central role in converting qualified opportunities into new project and retainer clients.

5. Sales reporting and pipeline intelligence

You will be responsible for ensuring that BAO’s sales pipeline is captured and maintained in a way that is simple, accurate and commercially useful.

6. Contact database and targeted outbound activity

The Head of Sales will also be responsible for building and maintaining a high-quality sales contact database.

7. Sales and marketing collaboration

You will work cross-functionally with BAO’s marketing team to ensure that sales activity and marketing activity support one another.

8. Agency representation and industry events

The Head of Sales may be expected to represent BAO externally at industry events in the UK and internationally.

9. Internal briefing and handover

Winning the work is only part of the responsibility. The Head of Sales must also ensure that new projects and retainers are introduced smoothly to the internal team.

What Success Looks Like

Success in this role means BAO has a clear, well-managed and healthy sales pipeline, with suitable opportunities being progressed confidently and unsuitable opportunities being handled professionally.

• Become the day-to-day owner of BAO’s sales process.
• Lead the majority of qualified new business conversations.
• Maintain a clear, accurate and commercially useful sales pipeline.
• Provide weekly, monthly, quarterly and annual sales reporting that supports decision-making.
• Improve BAO’s ability to forecast new business revenue and understand pipeline health.
• Improve the consistency and quality of proposal development.
• Build and maintain a high-quality sales contact database.
• Support selective outbound activity towards relevant, high-fit prospects.
• Work closely with marketing to convert PR, events, podcasts, white papers and thought leadership activity into commercial opportunity.
• Give the Commercial Director and Managing Director clear visibility of pipeline status, opportunity value, probability and timing.
• Represent BAO confidently at meetings, pitches and relevant industry events.
• Increase confidence across the team that new work has been scoped, sold and briefed in properly.
• Help BAO win high-quality project and retainer clients that align with the agency’s positioning, values and capabilities.

About You

We are looking for someone with a strong blend of commercial ability, communication skills, eCommerce understanding and personal judgement.

• Proven experience in a sales, commercial or new business role, ideally within an eCommerce, digital, creative or technical agency environment.
• Experience managing a sales pipeline and progressing opportunities from enquiry to close.
• Strong understanding of consultative sales and relationship-led business development.
• Excellent written and verbal communication skills.
• The ability to lead calls and meetings with confidence, clarity and professionalism.
• Experience creating or contributing to proposals, scopes of work, commercial documents or pitch materials.
• Strong commercial judgement and the ability to identify good-fit and poor-fit opportunities.
• Enough technical understanding to discuss eCommerce requirements credibly with clients and internal specialists.
• Experience maintaining a sales pipeline, CRM or equivalent system with accuracy and commercial discipline.
• Ability to analyse sales information and present clear pipeline updates, forecasts and recommendations.
• Experience building or managing a prospect/contact database.
• Comfortable working with marketing teams to connect campaigns, content, events and thought leadership with commercial opportunity.
• Confidence representing a business externally at client meetings, industry events or partner conversations.
• High standards of personal presentation, whether in writing, on video calls or in person.
• Strong organisational skills and attention to detail.
• A measured, mature and emotionally intelligent approach to client relationships.
• The ability to work independently while collaborating closely with a senior team.
• UK-based availability, with flexibility to travel for client meetings, pitches and industry events where required.

Advantageous, but not essential

• Experience working with Shopify Plus or another major eCommerce platform.
• Experience selling project-based and/or retainer-based agency services.
• Experience working with fashion, beauty, luxury, lifestyle or premium consumer brands.
• Brand-side digital or eCommerce experience.
• Familiarity with eCommerce technology stacks, integrations, migrations and replatforming projects.
• Experience working with designers, developers, strategists, project managers and account managers to shape client recommendations.
• Experience working with agency marketing, PR, content or events teams to support lead generation.
• Experience participating in webinars, podcasts, panels, fireside chats or industry events.
• Existing relationships within the Shopify, eCommerce, fashion, beauty, luxury or premium retail ecosystem.
• Highly competitive salary DOE
• 24 days of annual leave + 8 bank holidays
• +1 extra day per year served
• Training budget for courses or online training relevant to your role
• Opportunity to travel globally for key eCommerce industry events and client pitches
• Working with a primarily luxury, innovative and high-profile international client base
• No micro-management culture
• Remote working or office-based, or a combination of the two, depending on your location
• In-person and online social events throughout the year
• Clear career progression paths and a structured employee review process

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