NCR Facilitator

Job Title: NCR Facilitator Location: Somerset/Hybrid Pay: PAYE 123.84 OR umbrella 179.72 Job ID: 2048 Job Purpose / Overview (Briefly state the Job's overall mission) The role of the NCR Facilitator is to expedite and support the timely completion of Non-conformance reports through the various steps of the online NCR management tool (CCIS/SWITCH). The role is to monitor several contracts to ensure that stakeholders in the process complete their activities within predetermined action and escalation time frames. NCR Facilitators shall attend the NCR meetings for Contracts they are responsible for and provide support for accelerating the review where necessary. Their other duties shall include but are not limited to. - Producing Daily, weekly, monthly, and ad-hoc reporting to provide updates to stakeholders and senior management. - Support the organisation and running of Quality Exceptions Panels. Understanding the requirements for a panel to convene, scheduling meetings taking into consideration key stakeholders' availability, recording and minute taking for meetings, and ensuring that the minutes of the meeting are uploaded to the electronic records management system. Keeping required trackers for the ONR and uploading outcomes in a timely manner to allow work to progress. Principal Accountabilities Framework & Boundaries - Comply with and support the above requirement is carried out by applying: o NCR Procedure for SWITCH (Teamcenter CBL) o Site NCR Procedure (NNB-205-PRO-000111 - Teamcenter) o Site Non conformance guidance note (Teamcenter NNB-205-GUI-000146) o Manufacturing NCR management procedure (Teamcenter NNB-102-PRO-000110) o Manufacturing NCR Guidance Note (Teamcenter) Liaising between the Multi-Disciplinary Team, Suppliers, and CCIS admin to expedite any CCIS (PLM) tool technical Issues. - In charge of implementation and monitoring the NCR status report within their allocated Contracts. - Production / Analysis of reports NCR KPI to NCR Facilitation Lead and other stakeholders (including Quality Delivery Managers) e.g., NCR weekly report, monthly report, and other NCR report based on demand to enable effective management of the NCR KPI's. - As required, support NCR stakeholders to manage NCR process in a timely manner. - Ensuring all Non-Conformance processing tool/s and the management process issues are captured, monitored, and addressed. - Expedite stakeholders to meet contractual obligations in terms of responses. - Adhere to the 21 day procedure target for manufacturing NCRs and 28 days for site NCRs, to provide a response to the contractor - Tool enhancements, awareness & training, onboarding & issue support - Escalate as appropriate where the NCR management procedure is not respected. - Supporting access Non-Conformance processing tool for all users. - Supporting access to Non-Conformance processing tool training on MyLearningHub / MyCampus (for partners) - Support the development and continuous improvement of the (Non-Conformance processing tool including reporting and KPIs. - Support the development and implementation of the new NCR management tool SWITCH. Becoming a change champion and delivering future awareness training sessions to facilitate the smooth transition of contracts and records. N.B. Customers Specific - all Customers' roles must include the following as a Principal Accountability - Drive the Trust agenda forward by ensuring that all decisions affecting customers meet the Trust Test, deliver the desired customer outcomes, and provide customers with the ability to make informed choices. Knowledge, Skills, Qualifications & Experience Knowledge & Skills Essential - A Confident and articulate communicator able to prepare presentation material, and to persuade others, by drafting a common action plan and following its implementation. - Experience of interfacing with project teams, supply chain organisations and independent third parties. - Organising, leading and presenting meetings - Minute taking - Progress analysis, preparing reports, and making recommendations. - The ability to build effective relationships with internal and external stakeholders. - A team player who recognises how their position impacts and influences others. - Pro-active and flexible, being prepared to plan and work on own initiative. - Fluent in English. - Hybrid working - To be able to work between Home, HPC site and EDF offices (UK & France) Desirable - Technical / Engineering industry background but not specifically Nuclear. - A clear and accurate understanding of quality management systems. - IT skills e.g. Microsoft Suite (Excel, Word, Power Point, Outlook, Teams, etc.), Power BI. - Networking/ network building. - French language. - A current valid Driving licence Qualifications & Experience Essential - Experience of proposing and implementing a variety of quality related solutions. - Experience of interfacing with project teams, supply chain organisations and independent third parties. - Problem-solving: Experience of interaction and resolving issues with a wide range of stakeholders in a multi-cultural environment. - Continuous improvement Desirable - Experience in Nuclear - Experience in Non-conformance Management process. - Experience of Contract Management of Supply Chain/suppliers. 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