Associate Manager Quality Assurance and Insights

Permanent Full Time

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As the Associate Manager Quality Assurance & Insights you will lead a team of Quality Specialists responsible for delivering quality assurance risk oversight reporting and control activities across multiple Canada Operations business areas. You will be accountable for ensuring the Quality function operates effectively day-to-day while helping evolve our practices processes and capabilities to meet future business needs.

This role requires strong people leader experience who can successfully balance operational execution with strategic improvement initiatives. The successful candidate will thrive in environments with evolving priorities undocumented processes and complex stakeholder relationships bringing structure governance and innovative thinking to the organization.

What you will do

Lead the Quality Function

• Provide leadership and oversight for Quality Assurance programs across Canada Operations
• Ensure effective risk identification control monitoring and compliance with regulatory and operational requirements
• Strengthen governance frameworks quality standards and performance reporting to drive business accountability
• Deliver actionable insights and escalation of emerging risks trends and opportunities to support informed decision-making

Lead and Develop a High-Performing Team

• Lead coach and develop a high-performing team of Quality Specialists fostering a culture of accountability engagement and continuous improvement
• Ensure operational excellence through effective delivery of quality programs strong governance and consistent service outcomes
• Drive process improvement by standardizing workflows strengthening controls and creating structure within complex or evolving environments
• Champion the adoption of technology automation AI and analytics to enhance efficiency insights and future-state quality capabilities

Build Strong Partnerships

• Partner with Operations Risk Compliance Audit and business leaders to strengthen quality governance and customer outcomes
• Provide trusted advice insights and actionable recommendations that improve operational performance and mitigate risk
• Support business change new initiatives and evolving operational needs through effective quality oversight frameworks
• Influence stakeholders and drive alignment across multiple business areas to achieve strategic and operational goals

What you will bring

• Post-secondary education in Business Finance Insurance Commerce or a related field or an equivalent combination of education and experience
• Insurance Operations Expertise Strong understanding of insurance operations products processes controls regulatory requirements systems and quality management practices
• Proven People Leader 3 years of experience leading coaching developing and engaging high-performing teams while driving accountability and results
• Strong Critical Thinking & Decision-Making Ability to analyze complex situations identify root causes solve problems and make sound business decisions
• Operational Excellence & Continuous Improvement Experience strengthening governance improving processes managing risk and driving continuous improvement initiatives
• Results-Oriented & Adaptable Proven ability to deliver results in fast-paced evolving environments balancing competing priorities and stakeholder expectations
• Strategic Leadership & Influence Strong relationship-building communication and stakeholder management skills with the ability to drive alignment lead through ambiguity and leverage technology and automation to improve business outcomes
• Transformation - Demonstrated experience identifying and implementing process efficiencies technical solutions and automation opportunities that improve productivity and business performance
• Bilingualism (French and English) is an asset.
• As this position is posted in several locations we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Given the size and scope of our organization we have the flexibility for this position to be located in the following head office locations: London Toronto Winnipeg Montreal.

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The base salary for this position is between $71900 - $119800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn moreaboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

#LI-Hybrid

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 71900 - 119800