Customer Experience Lead | Fast Growth Sports Foundation | London
The Client
Harmonic is excited to be working once again exclusively with a fast-growth sports foundation who are looking for a Customer Experience Lead to join its growing team.
This foundation was founded through the love of making sport accessible for less advantaged families and players. These programs help young people to have access to soft skills development, improvements in mental and physical health alongside connecting them through a community that is not discriminated by socioeconomic backgrounds. They have grown their fundraising income from £800,000, to £2.5m over the last three years, and looking to continue and accelerate this trajectory, growing fundraised income to £8m by 2028.
The foundation is currently going through an exponential level of growth and is looking for bright, ambitious graduates who are looking to make a real impact and change to communities in London through the love of football. The team is proud of their non-corporate, fun and innovative culture where they provide comprehensive training and incredible career progression.
The Role
This role plays a key part in shaping and elevating the end-to-end member experience, from an individual's first interaction with the organisation through to meaningful, ongoing engagement. Combining strategic thinking with hands-on delivery, you will identify opportunities to improve every stage of the member journey, ensuring each touchpoint is intuitive, engaging and member focused.
You will lead the development of scalable digital systems and processes that make it simple for members to navigate the website, access information, and find the support they need. Working within the Data team, you'll collaborate closely with colleagues across Advertising to design and deliver innovative digital solutions that drive engagement, strengthen member relationships, and contribute to the organisation's long-term growth and impact.
Responsibilities:
What our client would like to see (Essential Experience):
What we would like to see (Non-Essential Experience):
Salary: £30,000-£38,000
Location: London (hybrid)
Start Date: ASAP
At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Customer Experience Lead | Fast Growth Sports Foundation | London • City of London, London, United Kingdom
AFH STORES UK LIMITED in the City of Westminster is looking for a Key Lead to enhance in-store customer experiences.Responsible for guiding Brand Reps and Stock Associates, this role drives store p... Show more
Martens is seeking a Head of Global Customer Product to own the end‑to‑end customer experience across digital and retail channels.You will define the product strategy, shape a premium brand experie... Show more
Bloomsbury Football Foundation is on a mission to transform the lives of young people through the magic of football, delivering programmes that support young people’s development on and off the pit... Show more
Key Lead in Greater London to ensure a high-quality in-store experience.This position involves acting as a Floor Supervisor, coaching Brand Reps and Stock Associates, and driving store performance ... Show more
Guest Experience Team Leader - London.Join the UK's most dynamic collection of hotels and restaurants.At Edwardian Hotels London, it's the people who create unforgettable memories for our guests.W... Show more
A leading fashion brand is seeking a Store Manager in London to enhance customer experiences and lead a large team.You will manage daily operations, ensure brand image, and drive performance metric... Show more
Customer Experience Manager – Heat Networks (12–14 Month FTC, Maternity Cover).PAYE or Approved Umbrella Only.We’re recruiting an experienced Customer Experience Manager to join our market-leading ... Show more
A leading sports retailer in Greater London is seeking an Assistant Store Manager to drive store performance and support the Store Manager.The ideal candidate will have around 2 years of retail man... Show more
Aesop Piccadilly is seeking a Store Manager to lead a team and deliver engaging customer experiences.You will drive sales, manage routines, and implement store marketing while nurturing the client ... Show more
Director of Customer Experience to enhance customer relationships and drive loyalty in a rapidly growing technology business.In this strategic leadership role, you will shape customer journey strat... Show more
KJ Talent & Partners is partnering with a fast-growing premium wellbeing brand in the UK to recruit a Head of Consumer Growth.You will own the customer growth strategy across acquisition, CRM, rete... Show more
Company description Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style.Today, Molton Brown is one of the leading global brands in Kao's global cosmet... Show more
Rituals Cosmetics is seeking a Store Manager in Greater London to lead a high-performing team and create a memorable customer experience.You’ll partner with the Area Manager to implement local stra... Show more
A fintech company based in London is looking for an Operations Strategy professional to enhance customer experience across EMEA.The role requires 7+ years of experience, strong analytical skills in... Show more
Kurt Geiger is seeking a customer-focused retail ambassador in London.You will deliver exceptional service, guide clients to products, and contribute to a positive shopping experience.In this role ... Show more
A leading retail company in London is looking for an experienced Store Manager to lead their team.The ideal candidate will be responsible for driving sales, managing daily operations, and developin... Show more
Company profile - Non‑Profit Football Charity.Our client transforms young people's lives through football, on and off the pitch.Offering a financial assistance model, they ensure that cost is never... Show more
A leading consulting firm in the United Kingdom is seeking a dynamic Director to expand their Financial Services business through Customer Experience Transformation initiatives.The ideal candidate ... Show more
Profiles Creative, an award-winning Brand Experience Agency based in Greater London, is seeking a strategic client partner to lead their Client Service Team.This role involves managing client relat... Show more
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:.Grow your career with our Career Pathways and MyLearni... Show more
