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Customer Service RepresentativeSwitch • Merkinch, Inverness, United Kingdom
Customer Service Representative

Customer Service Representative

Switch • Merkinch, Inverness, United Kingdom
11 days ago
Job type
  • Full-time
Job description
Job Title: Customer Service Representative

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Hours : Full Time 40 hours Mon-Fri + Saturday on rotation
Benefits :
30 days holiday (including bank holidays)

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter . Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties
Identify and exceed customer requirements

Ensure all administrative tasks are completed daily

Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations

Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements

Maintain a full understanding of retail rental procedures

Consistently comply with the Switch process

Answering phone calls and responding to emails

Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities

Work within Service Level Agreements to ensure the branch meets all its KPI objectives

Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements.

Skills, Experience, and Qualifications Required
Excellent customer service and communication skills

Strong administrative skills

Proficient computer skills

A full driving license (held for at least 12 months).

About us:
Switch is the largest privately owned leasing company in the UK with 81 locations nationwide. xwwtmva
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
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Customer Service Representative • Merkinch, Inverness, United Kingdom

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