Description Were looking for an enthusiastic and driven Deputy Store Manager to join our Retail Sales team as we open our brand-new store in Tamworth. As a poltronesof Deputy Store Manager, youll play a key role in supporting the Store Manager to deliver outstanding commercial performance and ensure the smooth day-to-day running of the store. Youll lead by example, inspire the team to deliver exceptional customer service, and confidently step into the Store Managers role when required. Working closely with your team, youll create a five-star customer experience while driving sales and achieving key performance targets. Youll coach and develop your colleagues, maintain high operational standards, and help every customer find the perfect products to create a home they love. As a Deputy Store Manager, youll also benefit from our uncapped commission structure, giving you the opportunity to increase your earnings as you and your team succeed. The more you sell, the more you can earn. What does the role involve? Leading by example and role modelling the poltronesof company values and behaviours to inspire the team to perform to be their best Continuously coaching to develop and improve colleagues performance by carrying out regular performance reviews Ensuring expert knowledge throughout the store team on poltronesof Furniture, holding regular training sessions on all products and services Supporting the recruitment, onboarding, management and development of the team Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities Supporting colleagues with customer orders and finance applications Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews Continuously identifying opportunities to make improvements which will optimise the operational running of the store Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success Ensuring that all colleagues are accountable for branch audit, banking and finance checks What qualities are we looking for? Enthusiasm and passion to drive the business forward and personally succeed Customer focus with a passion for delivering first class customer service Excellent communication and interpersonal skills The ability to drive performance and manage difficult conversations when needed A desire to learn, grow and progress Inquisitive, ever-questioning and ever-improving Friendly, flexible, reliable, honest and a strong work ethic A real people person the ability to build strong relationships with your team, our customers, colleagues and leadership team Experience in leading, motivating and coaching a successful sales team Whats in it for you? Basic salary of £29,000 with no cap on commission Competitions and incentives 33 days holidays including bank holidays Employee benefits platform access to 100s of high street discounts and more holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more! Colleague Discount Career progression Enhanced Maternity, Paternity and Adoption Leave Access to our dedicated Employee Assistance Programme to give you free access to advice and information on a range of topics Virtual GP Access to a GP service 24/7 Salary finance scheme Pension Scheme Death in Service Life assurance TPBN1_UKTJ
Retail Deputy Store Manager • London, England
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