General Manager & Site Director — Online Pharmacy

The Opportunity

We are one of the UK’s largest online pharmacies and the biggest in the medical cannabis space. We have built real momentum — and now we need someone who can match it. This is not a role for a seasoned operator who has managed a large, stable pharmacy. We need someone who has built scale — who has taken a high-volume fulfilment or dispensing operation and grown it significantly, redesigned the workflows that made that growth sustainable, and driven the technology and automation decisions that made it possible without sacrificing quality or compliance.

If you have led teams through 3–10x volume growth, personally owned the hard operational decisions, and come out the other side with a faster, more resilient operation — we want to talk to you.

YOU DO NOT NEED TO COME FROM A PHARMACY BACKGROUND. YOU DO NEED TO HAVE GENUINELY SCALED SOMETHING.

What You Will Own

• Transitioning Montu from a fast-growing start-up into a nationally significant pharmacy operations and logistics business
• Full end-to-end operational leadership — dispensing, fulfilment, patient communications, and clinical services
• The technology and automation roadmap for the pharmacy operation — WMS, dispensing systems, workflow tools, carrier integrations. You will drive these decisions, not just partner on them
• A 24/7 operation built for resilience — the systems, shift structures, and culture that mean performance does not depend on any one person
• Commercial performance — cost per order, throughput, shrinkage, and contribution to growth
• Building and leading a high-performing team of 150+ people, and developing the next layer of operational leadership beneath you
• Regulatory and compliance accountability — GPhC, CQC, controlled drug frameworks — working closely with the Superintendent Pharmacist and Head of Pharmacy Operations
• The patient experience from first contact to medication delivery — designed with the same rigour you would apply to any high-volume consumer operation

What You Must Be Able to Demonstrate

• You have scaled a high-volume operation significantly — from early stage to genuine scale. You can talk in specifics about what you built, what broke, and how you fixed it
• You have led teams of 150+ people in a fast-paced, shift-based environment
• You have personally driven technology and automation decisions — not just been consulted on them. WMS selection, workflow redesign, dispensing or pick-pack tech, system integrations
• You have operated in a regulated environment — pharmacy, pharmaceutical supply chain, healthcare, food safety, or equivalent — and you understand what compliance under pressure actually requires
• You have a visible, on-the-floor leadership style. You are present, hands-on, and trusted by the people doing the work
• You take commercial ownership seriously — you manage cost, track the metrics that matter, and make decisions as if it is your name on the door

This Is Not the Right Role If…

You have led large teams but not been hands‑on redesigning workflows, implementing new systems, or personally solving fulfilment bottlenecks at pace. If your experience has been primarily inheriting and maintaining established operations rather than building and scaling them, this role will frustrate you — and you will frustrate us. We say this with respect: the distinction matters enormously here.

Desirable — Not Essential

• Direct pharmacy or online pharmacy operations experience
• Experience designing patient journeys or clinical care pathways
• Superintendent Pharmacist experience, or willingness to hold SP responsibilities
• Exposure to NPS or patient safety incident frameworks in a clinical context
• Experience working with product or technology teams to build patient-facing tools

What We Offer

• Competitive salary + significant performance‑related bonus
• 25 days holiday, rising to 27 after year one and 30 after year three, plus 8 bank holidays
• Pension matching up to 5% employer contributions
• Private healthcare
• Enhanced maternity and paternity leave
• Cycle‑to‑work scheme and flexibility where the role allows
• A genuine leadership mandate — full ownership, real impact, direct access to the MD and leadership team

About Montu UK

Montu UK is a leading digital health company specialising in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. We combine innovative technology with high-quality clinical care to ensure patients receive the support they need at every step of their journey.

As a fast-growing organisation we offer a collaborative environment where talented people develop their careers while contributing to meaningful change in healthcare. Your work here has a direct impact on thousands of patients’ lives.

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