General Manager

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Are you an experienced General Manager with a passion for delivering exceptional food, hospitality and facilities services?

We're looking for an inspirational leader to take overall responsibility for a large, multi-service contract in Plymouth, overseeing catering, hospitality and cleaning operations within a prestigious education environment. This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused setting and enjoys leading high-performing teams while driving commercial success.

About the Role

As General Manager, you'll have full accountability for the successful delivery of catering, hospitality and cleaning services across multiple outlets. You'll be the senior onsite representative, building strong client relationships while ensuring operational excellence, financial performance and outstanding customer experiences.

Leading from the front, you'll inspire your management team, drive innovation, ensure contractual compliance and create a culture focused on quality, safety, continuous improvement and exceptional service.

What You'll Be Doing

• Provide strategic and operational leadership across all catering, hospitality and cleaning services.
• Act as the senior onsite contact, developing strong partnerships with clients and key stakeholders.
• Deliver all contractual KPIs and service level agreements consistently.
• Drive commercial performance by increasing revenue, managing costs and maximising profitability.
• Prepare and present monthly, quarterly and annual business reviews.
• Oversee retail, hospitality and event operations to deliver an exceptional customer experience.
• Develop and implement marketing and promotional plans to increase customer engagement and sales.
• Manage budgets, labour costs, food costs and gross profit to achieve financial targets.
• Ensure full compliance with food safety, health & safety and allergen management standards.
• Recruit, coach and develop managers and frontline colleagues, creating clear succession plans.
• Identify opportunities for contract growth, innovation and continuous improvement.

About You

You’ll be an experienced General Manager with a proven track record of leading large-scale catering and integrated facilities operations.

You’ll also have:

• Designated Premises Supervisor (License Holder Requirement)
• Extensive experience managing complex multi-outlet, seven-day-a-week operations.
• Experience managing catering, hospitality and cleaning services.
• Strong commercial awareness with experience managing budgets, labour and food costs.
• Excellent stakeholder management and client relationship skills.
• A proven ability to lead, motivate and develop large teams.
• Experience driving sales growth while maintaining exceptional service standards.
• A passion for delivering high-quality food and customer experiences.
• Excellent communication, organisational and problem-solving skills.
• Strong IT skills and experience using operational management systems.
• Experience within contract catering, higher education, education, hospitality or facilities management.

What We Offer

We believe in rewarding our people with a comprehensive benefits package including:

• Competitive salary
• Contributory pension scheme
• Career Pathways and MyLearning development programmes
• Digital GP and healthcare support for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Discounts on supermarket shopping
• Cash rewards programme
• Free wellness, mindfulness and fitness classes
• Employee Assistance Programme
• Recognition and reward schemes
• Excellent opportunities for career progression within a market-leading organisation

Why Join Us?

Based in Plymouth, this is an exciting opportunity to lead a significant education contract, working with an experienced team to deliver exceptional catering, hospitality and cleaning services. You'll join a business that values innovation, customer service and people development, giving you the opportunity to make a real impact while progressing your career.

If you're an ambitious General Manager looking for your next leadership challenge, we'd love to hear from you.

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0607/94125001/52818712/SU #Universities & Colleges

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!

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