Cluster Manager

This is a permanent, full-time, daytime position working Monday to Friday, offering a salary ranging from £95,000.00 to £105,000.00 per annum, dependent on skills and experience, plus a car allowance and a bonus.

Tasks and responsibilities:

Responsible for acting as the senior operational and commercial owner for a key client account at cluster level, providing end-to-end leadership, governance and assurance across multiple distribution centres. Accountable for translating strategic objectives into consistent operational delivery, ensuring performance control, effective risk management and strong client confidence across the network. Acting as the primary interface between Site Managers, the Cluster Director and senior stakeholders, providing a clear, data-driven view of account performance while driving alignment across sites and ensuring consistent execution of the operating model.

Account Ownership & Governance

• Own overall operational performance, stability, and delivery across the cluster
• Ensure consistent execution of operating models, standards, and commitments across all sites
• Provide clear, data-driven insight into performance, risks, and recovery actions

Stakeholder Management

• Act as the key escalation and leadership interface for senior stakeholders
• Build strong relationships through transparency, control, and delivery
• Provide regular updates on performance, risks, and opportunities

Operational Performance

• Drive performance across safety, service, productivity, cost, quality, and inventory
• Challenge site performance and ensure effective recovery plans are in place
• Align capacity, labour, systems, and infrastructure with business needs

Risk & Assurance

• Identify and manage operational and commercial risks proactively
• Ensure issues are resolved at root cause, not just locally
• Provide assurance on operational stability and control

Leadership

• Lead, coach, and develop Site Managers
• Drive consistency, accountability, and collaboration across sites
• Build capability and succession within the leadership team

Strategy & Change

• Translate strategy into clear, executable plans
• Lead transformation and continuous improvement initiatives
• Ensure change is delivered consistently and sustainably

Health & Safety & Compliance

• Promote a strong Health & Safety culture across the cluster
• Ensure full compliance with legal and internal standards
• Monitor and manage safety performance and risks

Profile:

• Senior operational and commercial leader responsible for multi-site performance and delivery
• Accountable for driving consistency, governance, and operational excellence across the cluster
• Trusted stakeholder partner, operating as key interface between sites, leadership, and clients
• Strong focus on performance management across safety, service, cost, quality, and productivity
• Experienced in identifying risks and implementing proactive, structured solutions
• Proven ability to lead, coach, and develop high-performing site leadership teams
• Skilled in translating strategy into clear, actionable operational plans
• Driven by continuous improvement, transformation, and operational optimisation
• Strong advocate of Health & Safety, compliance, and best practice standards
• Data-driven, commercially aware, and results-focused

Additional information:

We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.

If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Greta.Smirnovaite@bleckmann.com

Cultural Fit: The 4 E’s of Bleckmann

• Entrepreneurship: Brings a proactive, opportunity-driven mindset. Able to spot and act on AI opportunities that create value for Bleckmann and its clients.
• Expertise: Demonstrates deep knowledge and credibility in AI, data, and transformation. Shares insights and builds confidence across teams.
• Energy: Operates with drive, resilience, and a hands-on attitude. Motivates others and maintains momentum even in complex or ambiguous situations.
• Engagement: Builds strong relationships across the organisation. Listens, connects, and collaborates with authenticity and purpose.