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Elite Hotels
Learning & Culture ExecutiveElite Hotels • Forest Row, England
Learning & Culture Executive

Learning & Culture Executive

Elite Hotels • Forest Row, England
11 days ago
Salary
£18,808.00 yearly
Job type
  • Full-time
Job description
Learning & Culture Executive Overview: This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service. As a Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme. This role will suit someone who; * Can demonstrate previous experience in training and coaching in a hospitality environment * Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated * Is enthusiastic, customer-focused and be able to work within deadlines * Can be flexible towards hours to suit operational learning needs 32 hours per week, site based, flexible days. J-18808-Ljbffr
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Learning & Culture Executive • Forest Row, England

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