Talent.com
Volant Media UK Ltd
Senior Support EngineerVolant Media UK Ltd • London Area, United Kingdom, United Kingdom
No longer accepting applications
Senior Support Engineer

Senior Support Engineer

Volant Media UK Ltd • London Area, United Kingdom, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

Job Title: Senior Support Engineer

Job Ref: SSE-506

Closing Date: 17/08/2026


Summary

The Senior Support Engineer is a senior technical authority within the content technology support team, responsible for ensuring operational excellence, leading the response to incidents major and minor, and driving improvements to system reliability and support practices.


The role works in close partnership with the broader technology and content teams to embed strong operational standards, support new technology introductions, and develop the capability of the wider support team.


Responsibilities

  • Lead and coordinate response to incidents and service-impacting events.
  • Provide 1st, 2nd and assist with 3rd level support and technical investigation across supported platforms.
  • Support and participate in system changes, upgrades and installations.
  • Drive root cause analysis, problem management, and long-term corrective actions.
  • Play a key role in system design reviews, upgrades, migrations, and new technology introductions.
  • Ensure operational requirements are fully considered in project and engineering activities.
  • Define, own, and continuously improve operational standards, procedures, and best practices.
  • Mentor, coach, and technically develop engineers across the support function.
  • Support the Lead support engineer with operational planning, risk assessment, and service readiness.
  • Participate in a 24/7/365 support rota, including nights, weekends, and public holidays as required.
  • Operate within agreed incident, change, and problem management frameworks.
  • Work closely with internal stakeholders, service owners, project teams, and third-party vendors.
  • Contribute to a culture of operational excellence, continuous improvement, and knowledge sharing.
  • Prioritise health & safety, cybersecurity, resilience, and service continuity in all activities.
  • Are expected to act professionally in live, time-critical, and high-pressure environments.


Requirements

  • Extensive experience in broadcast, content technology, or complex IT operational environments.
  • Deep technical expertise across multiple system domains and workflows.
  • Strong decision-making skills in critical situations minimizing downtime and creative problem solving.
  • Ability to balance immediate service recovery with long-term system improvement.
  • Proactive, improvement-focused mindset with strong mentoring capability.
  • Proven ability to work individually and as part of a team to resolve issues, prioritise and escalate.
  • Excellent verbal and written communication skills – to both technical and non-technical people.
  • The candidate should be able to prioritize tasks effectively and manage their time efficiently to meet support requirements and deadlines.
  • Knowledge of cybersecurity.
  • Proficiency in understanding documentation for broadcast systems and processes, including ticket management – reading schematics, manuals, knowledge articles.
  • Bachelor's degree in Broadcast Engineering, Electrical Engineering, or a related field.
  • Commitment to continued development of knowledge, skills and technical knowledge.
  • Strong professional and personal responsibility when undertaking duties.
  • Rostered Monday – Sunday, rotating rota


This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating notes of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Create a job alert for this search

Senior Support Engineer • London Area, United Kingdom, United Kingdom

Similar jobs

Senior Solutions Engineer

OneTrustGreater London, England, GB
Full-time

OneTrust’s mission is to enable innovation through the responsible use of data and AI.We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible.This le... Show more

 • Promoted

Desktop Support Engineer

eTeamLondon, England, GB
Full-time

Direct message the job poster from eTeam.Possibility of remote work: No (Full work from client office).Contract duration: 6 months initially, renewable.Monthly rotation shifts: 8:30 AM to 5:30 PM a... Show more

 • Promoted

Senior IGA Engineer

KDR Talent SolutionsGreater London, England, GB
Full-time

Senior IGA Engineer (SailPoint / Identity Governance) | Hybrid | £55k–£80k + Bonus.Our client is a growing cyber and identity consultancy delivering large-scale Identity Governance and Access Manag... Show more

 • Promoted

Senior Backend Engineer

Harmonic SecurityGreater London, England, GB
Full-time

AI is being run everywhere, by humans and agents.Harmonic Security governs all of it.The AI Governance and Control (AIGC) platform understands user/agent intent and data context in real time, givin... Show more

 • Promoted

Senior Software Serviceability Engineer

ThehumanoidGreater London, England, United Kingdom
Full-time

Here at Humanoid, we believe in a future where robots amplify human potential.That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robot... Show more

 • Promoted

Desktop Support Engineer

Tenth Revolution GroupCity Of London, England, GB
Full-time

Desktop Support Engineer – EMEA Technology Team.Location: London (Full‑time, office‑based).Must be based in London or a commutable distance.THIS ROLE IS NOT SUITABLE FOR VISA HOLDERS.Configure desk... Show more

 • Promoted

Senior Engineer, Custody Engineering (Tokenization)

BullishGreater London, England, GB
Full-time

Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services.Bullish Exchange – a regulated and institutionally focused digital a... Show more

 • Promoted

Senior Support Engineer - US Federal

elasticGreater London, England, GB
Full-time

Technical Support Customer Service Elastic Stack Linux/Unix US Federal.As a Support Engineer at Elastic, you'll be part of a globally distributed team providing expert-level service to US Federal c... Show more

 • Promoted

Senior Solutions Engineer

decagonGreater London, England, GB
Full-time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Decagon is the leading conversational AI platform empowering every brand to deliver concierge custom... Show more

 • Promoted

Senior Technical Support Engineer - Remote UK

SLAMcoreGreater London, England, GB
Remote
Full-time

SLAMcore is looking for a Technical Support Specialist to ensure a reliable customer experience.In this role, you will troubleshoot complex issues on the Synthesia platform, validate technical solu... Show more

 • Promoted

Energy Storage Technical Support Engineer

BYD EUROPEGreater London, England, GB
Full-time

BYD is seeking a Technical Support Engineer to cover various energy storage site locations across the UK.Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, an... Show more

 • Promoted

Senior Solutions Engineer

Vantage Data CentersGreater London, England, GB
Full-time

Senior Technical Solutions EngineerApplylocations: London, England: Frankfurt, Germanytime type: Full timeposted on: Posted 18 Days Agojob requisition id: R22552# **About Vantage Data Cen... Show more

 • Promoted

Senior Tech Support Engineer – Hybrid/Remote (Contract)

Curo Support Services LtdGreater London, England, GB
Remote
Full-time

A leading IT services company in Greater London is seeking an experienced Technology Support Engineer for a hybrid contract role.The ideal candidate will manage IT support tasks requiring strong an... Show more

 • Promoted

Senior API Support Engineer - Remote & On-Call

Tyk TechnologiesGreater London, England, GB
Remote
Full-time

Tyk Technologies in London is seeking an experienced Senior Customer Success Engineer to lead critical escalations, drive operational excellence, and partner with Product and Engineering to improve... Show more

 • Promoted

Senior Production Support Engineer - Hybrid London

FundmentGreater London, England, GB
Full-time

Fundment seeks an Application Support Engineer to maintain stability in production for their investment platform.This role involves diagnosing live issues, collaborating with technical teams, and i... Show more

 • Promoted

Senior Foundation Engineer (Drive)

ProtonGreater London, England, United Kingdom
Full-time

As a Senior Drive Foundation Engineer, you will play a crucial role in designing, implementing, and maintaining the foundational components that power Proton Drive applications.You will work collab... Show more

 • Promoted

Senior Solutions Engineer

Mavenlink Inc.Greater London, England, GB
Full-time

Kantata provides AI‑powered insights and next‑best‑action recommendations to professional services organizations, helping them optimize resource planning and project delivery.This Senior Solutions ... Show more

 • Promoted

Senior Backend Engineer - Revenue

ArriveGreater London, England, GB
Full-time

We’ve signed up to an ambitious journey.As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on.Luckily, we ha... Show more

 • Promoted

Senior Backend Engineer

9finGreater London, England, GB
Full-time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.AI platform powering global debt markets - the world's largest asset class at over $145 trillion.Deb... Show more

 • Promoted

Senior Solutions Engineer, Platform Integrations

Luminance Technologies LtdCity Of London, England, GB
Full-time

A pioneering AI company is seeking a Senior Customer Solutions Engineer to deliver exceptional technical experiences for enterprise customers.The role involves hands-on integration work across vari... Show more