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Service Analyst, German SpeakingJobtailor • Manchester, England, UK
Service Analyst, German Speaking

Service Analyst, German Speaking

Jobtailor • Manchester, England, UK
12 days ago
Job type
  • Full-time
Job description

Responsibilities

  • Provide professional support to NQC Ltd. external users.
  • Take ownership of designated targets set by the team leader.
  • Partake in the validations process to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner.
  • Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner.
  • Work collaboratively with cross-functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.
  • Follow NQC processes when validating a user questionnaire, ensuring a high level of accuracy and efficiency.
  • Manage your schedule with the wider team to avoid interruption of user support.
  • Follow established workflows and processes for handling user inquiries.
  • Provide professional validation support to all NQC Ltd users ensuring that all validations on the platform are handled professionally and within a timely manner, meeting SLAs.
  • Maintain an appropriate working knowledge of the NQC web-based platform in order to offer the highest level of customer satisfaction.

Requirements

  • Fluency in German, both written and verbal.
  • Ability to deal with a workload which may include conflicting demands on time.
  • Knowledge of and experience in a support centre or customer contact centre.
  • IT literacy, competent in the use of MS Office/G Suite applications, and a willingness to learn bespoke NQC systems.
  • Effective interpersonal skills, with the ability to develop good working relationships with people at all levels.
  • Effective time management and organisation.
  • Experience of providing audit or compliance services to customers is highly desirable.
  • Key Competencies
  • Is consistently motivated, committed and able to perform duties in all situations.
  • Communicates and receives ideas, views and information to achieve understanding.
  • Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
  • Plans and prioritises activities and resources to maximise performance and minimise errors.
  • Thinks creatively and embraces opportunities for change.
  • Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.
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Service Analyst, German Speaking • Manchester, England, UK

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