Insight Operations Manager FTC

Location: Hybrid 2 days a week at one of our Office Hubs (London, Manchester, Leeds) Flexible on location Salary: From £43,000 pro rata Level: Manager Level Who are we? We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow. About the role We are looking for a Insight Operations Manager FTC to join our SMG team. The Insight Operations Manager is responsible for enabling the efficient and scalable delivery of insight evaluations across SMG's Retail Media Networks. The role ensures campaign evaluations are delivered accurately and on time, while continuously identifying opportunities to improve how they are produced. This includes streamlining processes, reducing manual effort, enhancing data quality, and driving greater efficiency across the evaluation process. What you’ll do Lead the efficient and scalable delivery of campaign evaluations across SMG's Retail Media Networks, ensuring they are accurate, delivered on time and meet agreed service levels. Design and continuously improve workflows to increase efficiency, consistency and scalability across the insight function. Identify opportunities to automate manual processes, using AI and other tools to streamline repetitive tasks and improve ways of working. Partner with platform and technology teams to develop longer-term automation and process improvements. Champion data quality by embedding robust quality assurance and validation processes, reducing manual errors and ensuring consistent outputs. Monitor delivery performance, proactively identifying bottlenecks and implementing solutions to keep projects on track. Coordinate resources across multiple Retail Media Networks, ensuring work is allocated effectively and teams have the tools and processes they need to succeed. Lead, coach and develop a team of eight Data Assistants, setting clear objectives, supporting their growth and driving high performance across the team. What we’re looking for Experience working with data workflows and reporting processes, with the ability to interrogate and validate outputs (e.g. using Excel, SQL, or similar tools) Practical experience using automation or AI tools to streamline manual tasks and improve workflows Demonstrated experience improving processes and identifying opportunities to increase efficiency and consistency Working knowledge of coding languages such as SQL or Python, with the ability to use them to support analysis or process improvement Ability to create clear documentation and structured processes that enable scalable and repeatable ways of working Strong problem-solving skills, with the ability to understand and improve end-to-end workflows Experience supporting delivery teams or workflows, ensuring outputs are accurate, timely, and aligned to SLAs Desirable: Familiarity with campaign measurement or retail media Experience with Power BI, Tableau or similar Familiarity with data warehouses and APIs Experience improving processes using structured approaches (e.g. Lean, Six Sigma or similar) We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role. Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for. Why SMG? At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams. We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together. ● 10% discretionary bonus ● £1,800 yearly wellbeing fund (on top of your salary!) ● Free Headspace subscription ● £500 yearly “Uni Fund” for learning ● 4 extra Wellbeing Days off per year ● Summer & Winter conferences + year-round celebrations ● 4pm finishes every Friday ● Flexible and hybrid working Explore all our benefits here Useful Links Before You Apply Learn about our agencies Our values Our hiring process EDI at SMG FAQs Our full data retention policy can be found here .