Talent.com
Centrica
Head of IT Service OperationsCentrica • Greater London, England, UK
No longer accepting applications
Head of IT Service Operations

Head of IT Service Operations

Centrica • Greater London, England, UK
22 days ago
Job type
  • Full-time
Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it.

About your team:

At Centrica Energy, our mission is to move it.

We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.

About your role:

The Head of IT Service Operations is responsible for the stability, resilience, governance, and continuous improvement of Centrica Energy’s Trading Infrastructure services. The role acts as the bridge between Trading, Group Technology, and external suppliers, ensuring services meet business requirements while driving operational excellence, automation, and ITIL best practices.

Location: London (Mayfair), 3 days per week on-site, with occasional travel to Denmark and Belgium.

Key Responsibilities

  • Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure.
  • Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery.
  • Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request Management.
  • Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance.
  • Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements.
  • Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency.
  • Provide executive-level reporting on service health, incidents, risks, and performance.
  • Lead teams and foster a culture of accountability, resilience, and continuous improvement.

Key Requirements

  • Extensive experience in Infrastructure Operations and Service Management, ideally within trading or other mission-critical environments.
  • Strong ITIL knowledge (v4 preferred) and proven Major Incident Management experience.
  • Experience managing CMDBs, service dependencies, and operational governance.
  • Excellent stakeholder management and communication skills.
  • Strong analytical and data-driven approach to service improvement.
  • Experience driving automation and operational efficiencies.

Accountabilities

  • Overall service stability, performance, governance, and resilience.
  • Effective incident resolution and root cause management.
  • Delivery of accurate operational reporting and insights.
  • Continuous improvement, compliance, and operational efficiency.
  • Alignment between Trading and Group Technology objectives.

Leadership Profile

  • Strategic thinker with strong operational execution.
  • Calm and structured under pressure.
  • Influential communicator and stakeholder manager.
  • Ownership-oriented with a focus on outcomes.
  • Committed to continuous improvement and team development.

In summary: A senior operational leadership role focused on ensuring reliable, well-governed trading infrastructure services while driving ITIL maturity, service excellence, resilience, and continuous improvement across Centrica Energy.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

#J-18808-Ljbffr
Create a job alert for this search

Head of IT Service Operations • Greater London, England, UK

Similar jobs

Head of IT Service Delivery & Cloud Platforms

IGA Talent Solutionslondon, england, United Kingdom
Full-time

IGA Talent Solutions is seeking a Head of Service Delivery in Greater London to shape their technology service landscape.This role includes managing service delivery, supplier performance, and ensu... Show more

 • Promoted

Head of End User Tech & IT Services – London

SaragossaGreater London, England, GB
Full-time

Saragossa, a leading global investment firm in London, is seeking a Head of IT Services to lead its IT Support and End User Technology function.This is a hands-on role focused on performance, stabi... Show more

 • Promoted

Head of Corporate Shared Services Technology, MD (C16)

Citigroup Inc.Greater London, England, United Kingdom
Full-time

Citi is a world‑leading global bank.We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, c... Show more

 • Promoted

Head of Technology Operations

Sonata Onelondon, england, United Kingdom
Full-time

Direct message the job poster from Sonata One.Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business.We're The Private Funds Clearinghouse, connecting more than ... Show more

 • Promoted

Head of Technology Operations

Prism Digitallondon, england, United Kingdom
Full-time +1

Head of Technology Operations | Digital Transformation | Multi-Site Entertainment Organisation.London (3 days on site per week).Up to £70k + discretionary bonus + benefits.We’re supporting a well-e... Show more

 • Promoted

Head of Service Operations London Market

Employment Specialists LtdGreater London, England, GB
Full-time

Search For Job Vacancies… Insurance, Financial and Legal.Head of Service Operations London Market.Lead a substantial Client Services multi-site function, delivering seamless pre-placement and post-... Show more

 • Promoted

Head of Operations

Zuma Labslondon, england, United Kingdom
Full-time

Zuma Labs is a disruptive technology startup building force multipliers for systemic industries.Our first two products, Venetian and Squawk, target the over-the-counter (OTC) trading markets.We wor... Show more

 • Promoted

Head of Infrastructure

Pinnova Talentlondon, england, United Kingdom
Full-time

Get AI-powered advice on this job and more exclusive features.We are proud to partner with a leading financial services organisation who are looking to recruit a Head of IT Infrastructure, who will... Show more

 • Promoted

Head of Satellite User Terminal Architecture & Tech

Eutelsat Communications SAGreater London, England, United Kingdom
Full-time

Eutelsat Communications SA is seeking a Director of User Terminal Architecture & Technology to shape the technology roadmap and lead architecture across next‑generation satellite user terminals.You... Show more

 • Promoted

Head of Internal IT

NorthreachGreater London, England, GB
Full-time

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors.We specialize in providing a seamless recruitment experience ... Show more

 • Promoted

IT Operations Manager

Corndellondon, england, United Kingdom
Permanent

Corndel is a multi‑award‑winning strategic skills provider, delivering transformational learning programmes in data, AI, leadership, and technology in partnership with world‑class organisations.We ... Show more

 • Promoted

Head of Operations

Compass UK & IrelandLondon, ENG, GB
Full-time

Head of Operations - Compass at Google£95,000 - £100,000 + Bonus + BenefitsLead the Future of Food in One of the World's Most Influential Organisations!Step into a career-defining o... Show more

 • Promoted

Head of Cloud Engineering

BridewellGreater London, England, United Kingdom
Full-time

This strategic leadership role willbe responsible fordefining the vision, capability, and commercial success of our cloud offering while ensuring the highest standards of delivery for our clients.T... Show more

 • Promoted

Head of Information Technology

JSSlondon, england, United Kingdom
Full-time

We are seeking a hands-on, driven.This is a pivotal role for a delivery-focused leader who enjoys high levels of ownership and the opportunity to shape a technology function from the ground up.You ... Show more

 • Promoted

Head of Operations

StrideUp Homes Limitedlondon, england, United Kingdom
Full-time

Ranked the 5th fastest growing fintech in the UK and Ireland in 2025, we have already deployed hundreds of millions in property finance, supporting people in achieving their financial goals.What ma... Show more

 • Promoted

Head of Operations

Equans UK & Irelandlondon, england, United Kingdom
Full-time

Head of Operations – Infrastructure Services to lead the operational delivery of all infrastructure services projects across the UK and Ireland within Equans Digital.The role ensures operational ex... Show more

 • Promoted

IT Principal Engineer

Enterprise MobilityGreater London, England, United Kingdom
Full-time

Principal Engineer – Enterprise Mobility.We are excited to announce a new opportunity for a Principal Engineer to join our Team at Enterprise Mobility.We’re Enterprise Mobility, a family‑owned glob... Show more

 • Promoted

Head of IT

Stone King LLPlondon, england, United Kingdom
Full-time

Stone King is an ambitious and purpose-driven firm specialising in the Business & Social Enterprise, Charity, Education, Public Faith and Private Client sectors.Our collaborative culture and core v... Show more

 • Promoted

IT Operations Manager

Xpand Grouplondon, england, United Kingdom
Full-time

Initial 9 months with strong likelihood of extension or transition into IT Manager.Predominantly office based, initially 5 days per week.The British Council is delivering a major national programme... Show more

 • Promoted

Head of Operations

King's College Londonlondon, england, United Kingdom
Full-time +1

This is a full-time, fixed-term role until May 2026, offering a competitive pay range based on skills and experience.The department, King's Foundations, is a leading provider of English for Academi... Show more