Soft Services Team Leader

About The Role:

We are looking for an experienced and motivated Soft Services Team Leader to support the day-to-day delivery of Domestic, Portering and Catering services across site.

This is a hands-on operational role where you will work alongside your team, providing guidance, support and supervision to ensure services are delivered safely, efficiently and to a high standard. You will lead by example, promote excellent customer service and help create a positive working environment.

Working closely with the Soft Services Managers, you will assist in maintaining service standards, supporting compliance and ensuring daily operational tasks are completed effectively.

Hours of work: 37.5 hrs per week, Mon – Fri 7am – 3pm, flexibility will be required.

Key Responsibilities:

• Provide day-to-day supervision and support to Domestic, Portering and Catering teams
• Lead by example through excellent attendance, punctuality, professionalism and work ethic
• Maintain high standards of appearance, uniform and safe working practices
• Carry out daily team handovers and ensure information is communicated effectively
• Allocate daily duties and support operational priorities throughout the shift
• Assist with staff rotas and provide accurate attendance and payroll information
• Carry out routine staff observations and provide coaching and guidance where required
• Deliver toolbox talks and support the induction and training of new team members
• Support managers with the implementation of service standards, policies and procedures
• Monitor stock levels and report shortages, assisting with routine stock checks
• Ensure cleaning, catering and portering tasks are completed in line with service requirements
• Support the safe movement of patients, equipment, supplies and waste where required
• Ensure wheelchairs, ambulatory aids and equipment are available, clean and stored correctly
• Carry out routine checks and report maintenance, safety or security concerns promptly
• Support food safety procedures, including HACCP monitoring, maintain high hygiene standards
• Ensure kitchens, food preparation areas and communal areas remain clean, safe and maintained
• Respond to operational issues and escalate concerns to the Soft Services Manager
• Promote excellent service and positive relationships with patients, visitors and colleagues
• Support compliance with health and safety, infection prevention, quality and company policies

About You:

• Previous experience in a Team Leader or Supervisor role within cleaning, catering, portering or facilities management
• A positive, hands-on approach with the ability to motivate and support a team
• Good communication and interpersonal skills
• Organised and able to prioritise workload in a busy environment
• Able to work independently while knowing when to escalate issues
• Flexible and reliable with a proactive approach to problem solving
• Basic understanding of health and safety, infection prevention and food hygiene requirements
• Competent in using Microsoft Word, Excel, Outlook and digital rota/payroll systems
• Experience preparing staff rotas or allocating workloads is desirable
• Level 2 Catering qualification (or equivalent) is desirable
• Physically fit to work in an operational environment

About Us:

At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.

By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.

We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.

Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.

Safeguarding Statement:

Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.

We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.