Microsoft Internal Support Specialist

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Internal Support Specialist to provide operational and administrative support to the Microsoft Licensing Team.

What will you be doing?

• Support Licensing Specialists with the preparation of Microsoft licensing cost projection documents
• Assist with the preparation, and completion of Microsoft agreement paperwork
• Produce and maintain reporting related to Microsoft licensing agreements, renewals, & anniversaries
• Track and monitor agreement milestones, anniversaries and renewal dates, ensuring relevant stakeholders are notified in a timely manner
• Assist with data gathering, validation and administration activities for customer renewals and licensing reviews
• Perform licence reservation reconciliations, ensuring commitments, customer records and associated documentation are accurate and up to date
• Contribute to process improvement initiatives that enhance compliance, accuracy and operational efficiency within the Microsoft Licensing team
• Assist in maintaining team templates, process documentation and best practice guides
• Provide support with the management and maintenance of internal Microsoft licensing tools, trackers and reporting systems
• Respond to internal process and administration queries from Sales and Licensing Specialists.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

Take a look at our Culture Blueprint to get a real sense of who we are.

What are we looking for?

The right person for this role will come from a Microsoft licensing, IT reseller or software solutions background and have some knowledge of Microsoft licensing programmes and agreement types. They will be highly organised, detail-oriented and comfortable working with licensing data, renewals and reporting activities, with a proactive approach to supporting both customers and internal stakeholders.

Key Skills & Experience:

• Experience in an administrative, operational support, sales support or licensing support role.
• Strong Microsoft Office skills, particularly Excel, with experience managing data, reports and documentation accurately.
• Excellent organisational, administrative and time management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail with a focus on data accuracy, compliance and process adherence.
• Experience supporting sales, commercial, licensing or customer-facing teams.
• Knowledge of Microsoft licensing programmes, agreement structures and compliance requirements would be advantageous.
• Experience preparing reports, trackers, renewal schedules and customer documentation.
• Strong communication and stakeholder management skills, with the ability to work effectively across teams.
• Proactive, adaptable and solution-oriented, with the ability to work independently and as part of a team.
• Strong problem-solving skills and a continuous improvement mindset.

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42) and this role requires 2 days per week in the office.

How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits?
You can read about the benefits on offer here 😊

*Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.