Technical Account Manager

Job Description:

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DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Technical Account Manager
Location: Farnborough (onsite 5 days per week)
Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required to hold DV clearance
DXC Technology is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. We are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development.
The Technical Account Manager (TAM) plays a pivotal role in overseeing the end-to-end delivery of infrastructure services for key clients within a secure, high-profile environment. This is a site-based position located in the Hampshire area, working closely with defence/public sector customers. This role requires a confident and accountable leader who can combine deep technical expertise with strong delivery management. You will lead cross-functional teams, drive operational excellence through automation and analytics, and act as a trusted advisor to clients - ensuring consistent delivery of high-quality outcomes and long-term value.
Key Responsibilities
Client Engagement
Build and maintain trusted advisor relationships with senior client stakeholders.

Understand client strategic objectives and translate them into delivery outcomes.

Act as the primary escalation point for complex service or delivery challenges.

Operational Excellence
Identify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insights.

Proactively address service issues and implement sustainable solutions.

Champion best practices, lean methodologies, and modern technologies.

Commercial & Strategic Impact
Support revenue growth through service expansion and capability development.

Manage budgets, forecasting, and financial performance of the account.

Balance short-term delivery priorities with long-term strategic account growth.

Required Skills & Experience
Proven experience in technical account management within large, complex client environments.

Strong technical background across infrastructure or managed services.

Demonstrated ability to build executive-level client relationships and act as a trusted advisor.

Strong financial acumen, including budget ownership and forecasting.

Experience reporting to and influencing senior internal and external stakeholders.

Track record of driving operational excellence, innovation, and continuous improvement.

Excellent communication, stakeholder management, and problem-solving skills.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
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