Remote Customer Success Manager

Do you have a background in education and a desire to multiply your impact across hundreds of schools and local authorities? Are you passionate about helping educators tackle school absence through technology? No Isolation is looking for a Customer Success Manager with your experience to join our UK team.

If you’re an experienced educator who’s curious about stepping outside the traditional classroom to make a bigger impact, we’d love to hear from you. Whether you’ve worked in alternative education, collaborated with local authorities, or developed deep expertise in special educational needs, this is your opportunity to take your skills and values into a new chapter.

Many of our team members already have backgrounds in school settings and local education authorities. Our Director of Customer Success, Simone, is a qualified teacher with nearly 30 years of experience, spanning roles as Senior Teacher, SENCO, Headteacher, before running an education access team at a local authority. You won't need to explain the great world you're coming from.

About Us

We're a 65-person EdTech scale-up operating across Europe, on a mission to help educators bring learning and belonging for every child.

Our AV1 robot is deployed across 19 countries with 5,000+ units, supporting schools to improve attendance, belonging, and continuity of learning for children who cannot be physically present. Consistently described as life-changing, it bridges the gap between the student and their peers, restoring both educational continuity and the essential sense of social belonging.

Why this role matters:

✅ Help educators tackle one of the biggest challenges facing education today.

✅ Create lasting impact for children who cannot attend school.

✅ Join a company where your work is valued, your voice matters, and your wellbeing is prioritised.

The Opportunity — Customer Success Manager

This is more than just a job. This is a chance to partner with educators, schools, councils and public authorities to tackle school absence, one of the biggest challenges facing education today. By helping them implement AV1, you'll enable absent students to stay connected to learning and belonging while supporting their successful return to the classroom.

Globally, we've already empowered educators to help over 15,000 pupils back into school. In this role, you'll be extending that impact. In practice, this means that:

• You'll build trusted partnerships with local authorities, schools, and multi-academy trusts, becoming a valued advisor on tackling school absence and helping customers achieve long-term success with AV1.

• You'll lead customer onboarding and implementation projects, defining success measures and ensuring customers realise the full value of AV1.

• You'll become the go-to expert on AV1, advising on best practice, change management, and how to maximise adoption and impact.

• You'll work closely with our Account Managers to engage education leaders and decision-makers, identify opportunities to expand the adoption of AV1 across schools, trusts, local authorities, and regions, and support strategic customer conversations.

• You'll bring credibility, insight, and empathy to every interaction, helping educators create lasting impact while strengthening AV1's reach across the UK.

What You Bring — Experience & Capabilities

You might be a perfect fit if you:

• Are a senior practitioner in schools, APs, or similar settings.

• Are a qualified teacher educated to a degree level.

• Have a strong understanding of UK education, especially in SEND or Alternative Provision sector.

• Believe every child deserves access to learning and belonging.

• Have experience working with (or alongside) LAs, MATs, or specialist schools.

• Can build trusted relationships with ease — you’re charismatic, credible, and reliable.

• Are confident in presenting and engaging groups.

• Bring strategic thinking, problem-solving skills, and a proactive “can-do” approach.

• Have experience using technology to drive change in education.

Why You’ll Love it Here

• Impact beyond single school/classroom: You're still in education, still shaping how children experience learning and belonging, just from a different perspective, and at a larger scale than any single school.

• No bureaucracy: Less paperwork, more time actually impacting the educational sector.

• A purpose-led culture: We are deeply committed to our mission. We set high standards and we support each other with genuine care. You will join a purpose-led team that gives you the space to do your best work.

• A team of education experts: You will report to our Director of Customer Success, Simone, an experienced school leader, and be part of a highly experienced Customer Success team with deep educational backgrounds. You will work closely with colleagues in our Oslo, Munich, and London offices.

• Resources to succeed: We equip you to succeed. You will work closely with our Sales, Marketing, and Product teams, ensuring you have the materials and support needed to help schools thrive.

• Endless growth opportunities in a scaling company: As a scale-up, we are continuously evolving. This gives you the opportunity to take on new challenges, grow your role, and make a real impact as we expand.

• Flexibility that respects your experience: A remote setup to support a sustainable lifestyle with flexible working around core hours (10:00-15:00).

• A bonus scheme.

• 27 days' annual leave plus bank holidays.

• Enhanced parental benefits.

• Mobile and broadband reimbursement.

• Option to enroll into a salary sacrifice pension scheme.

• Regular company socials and an annual trip away together.

Every partnership you build and every implementation you lead helps schools reduce the impact of school absence. Through AV1, you'll enable more children to stay connected to learning and belonging while supporting their successful return to the classroom.

And yes, when you’re in the office, there is always free-flowing coffee and tea waiting for you in our fully equipped kitchen ☕️

Location & Practicalities

Remote, ideally based in London or South East of England, given travel to schools and local authorities. Prefer an office? Ours is centrally located in London and open to you anytime.

How to Apply

If you want to continue serving the education sector in a new capacity - one where your insight empowers schools to embrace true inclusion - this is your opportunity to lead, and we’d love to hear from you.

Please click Apply and upload your CV.

You’re welcome to include a short video with your application (optional) — a great way to show your personality beyond your CV.

You may watch how AV1 transforms inclusion in education here: vimeo.com/1098745115
You may explore our mission and impact stories at noisolation.com

We kindly ask external recruitment agencies and consultants to refrain from contacting us regarding this position.