Enably is hiring on behalf of a growing B2B software business looking for a Technical Support Engineer to join its customer-facing team.
This is a hands-on role combining customer onboarding, technical troubleshooting, and second-line support. You’ll help customers get set up properly, solve more complex issues, and make sure they always know what is happening and what comes next.
The team is small enough for your work to be visible and your input to matter. You’ll get real ownership, broad technical exposure, and the chance to make a noticeable impact.
A strong product still needs strong onboarding and support behind it.
You’ll sit at the point where customers, product, and technology meet, helping new customers get off to a good start and making sure technical issues are handled clearly and properly.
This is not a high-volume ticket-closing role. You’ll investigate issues, work across third-party systems, and take problems through to resolution.
You’ll likely be a strong fit if you have:
We’re looking for someone who takes ownership, communicates proactively, and enjoys solving problems properly.
You’ll need to be technically curious, well organised, and comfortable explaining complex issues in a clear and human way.
You’ll work directly with customers and gain exposure to payments, integrations, DNS, connectivity, data, and web technologies.
Because the team is small, you won’t be hidden behind layers of process. Your work will be noticed, your input will count, and you’ll have the chance to build real depth in both the product and the problems it solves.
Next steps
Applications will be reviewed on a rolling basis, with the business hoping to appoint as soon as possible.
Equal opportunities
Enably is committed to fair and inclusive hiring, and we work with clients who share that commitment. We welcome applications from suitably qualified candidates from all backgrounds.
Please let us know if you require any reasonable adjustments during the recruitment process.
Technical Support Engineer • Belfast, Northern Ireland, United Kingdom
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