Client Services Assistant

ABOUT US

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS

As part of Apogee's Managed Print Service, the Onsite Service Assistant plays a key role in delivering an outstanding workplace experience for our client. Based on site at a prestigious corporate location, you will act as the face of Apogee, providing a visible, professional, and customer-focused service to employees and visitors.

This is a highly client-facing position where building positive relationships, communicating effectively, and providing responsive support are just as important as the operational aspects of the role. You will work closely with colleagues, stakeholders, and the wider Apogee support team to ensure a seamless and first-class customer experience at all times.

Key Responsibilities

• Provide a welcoming, professional, and approachable point of contact for all print and workplace support enquiries.
• Respond promptly to customer requests and ensure issues are resolved or escalated appropriately.
• Build strong working relationships with client stakeholders and end users.
• Deliver a consistently high standard of customer service and maintain excellent client satisfaction levels.
• Proactively monitor print devices and ensure they are fully operational and ready for use.
• Manage consumables, including replenishment, ordering, installation, and recycling activities.
• Provide basic device support, including clearing paper jams and resolving minor operational issues.
• Monitor service performance and communicate updates to the Area Service Manager.
• Work collaboratively with Apogee and client teams to ensure contractual service levels are achieved.
• Maintain a professional appearance and represent Apogee positively at all times.

Working Pattern: Monday to Friday, 08:30 - 16:30. This role is fully onsite, five days per week.

SKILLS AND EXPERIENCE REQUIRED

Essential

• Previous experience in a customer service, hospitality, concierge, facilities, workplace support, retail, reception, or front-of-house role.
• Excellent communication and interpersonal skills.
• Professional, confident, and articulate when interacting with people at all levels.
• Strong customer focus with a genuine desire to help others.
• Well-presented, personable, and approachable.
• Able to build positive relationships and establish credibility quickly.
• Strong organisational skills with the ability to prioritise multiple tasks.
• Comfortable working independently as well as part of a wider team.
• Reliable, proactive, and solution-focused.
• Computer literate with experience using Microsoft Office applications.

Desirable

• Experience working within a corporate or professional services environment.
• Experience supporting workplace services, facilities, or managed service operations.
• Basic technical knowledge or an interest in technology and office equipment.

BASIC DBS:
This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts