Overview of duties
• Behaves and acts in an exemplary fashion, embodying the brand mind-set
• Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
Main responsibilities :
Customer relations
• Provides a friendly and personalised welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
Professional techniques / Production
• Completes the following tasks:
- prepares the point of sale and preparation areas
- welcomes guests and provides waiter service
- cleans and tidies the restaurant and preparation areas after closing
• Before every work shift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition
• Complete regular floor checks and clear dirty trays from all levels
• Take & process all guest orders over the deck phone
Team management and cross-departmental responsibilities
Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc)
Commercial / Sales
• Is attentive to and respects guests' needs
• Helps increase customer loyalty through quality of service
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers
Management and administration
• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories
Hygiene / Personal safety / Environment
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Reporting line
Reports to Food & Beverage Services Manager
Education / Professional experience
• Vocational degree in hospitality or F&B studies
• At least 3 years' professional experience
• Computer literate
• Language: fluent in the national language, operational English and a 3rd language would be a plus
Skills / Qualities
Ensure all staff embody the same mind-set by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
• Guest oriented, service minded and attention to quality
• Sales acumen
• Good level of general culture
• Excellent presentation
• Team leader, a natural leader
• Well organised
• Autonomous
• Creative
Salary: £15.55 per hour (£31,535 per annum) + monthly service charge
The successful candidate must already have eligibility to work in the UK
Part Time Evening Waiter • London, England, United Kingdom
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