Talent.com
Close Brothers Group
Customer Support & Collections Associate (12 Month FTC)Close Brothers Group • Glasgow, UK
Customer Support & Collections Associate (12 Month FTC)

Customer Support & Collections Associate (12 Month FTC)

Close Brothers Group • Glasgow, UK
15 days ago
Job type
  • Full-time
Job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset and Leasing Team where you will provide appropriate support operating within designated authorities and identify tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations.

Working as part of the Customer Support & Collections team our ideal team member will have previous experience in assisting customers in financial difficulty with excellent interpersonal skills.

RESPONSIBILITIES

  • Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
  • Confidentially and empathetically speak with customers through channels including telephone, post and email
  • Apply the CBAF Collections and Recoveries Standards, and associated procedures, to all customer dealings
  • Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process
  • Escalate complex queries or situations that cannot be resolved at first instance
  • Identify improvements to enhance customer and/or Bank outcomes
  • Engage proactively and positively with collections colleagues across the wider CBAFL business – imparting lessons learned and best practices
  • Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

  • Exceptional communication and stakeholder management skills, with the ability to effectively interact with internal and external stakeholders
  • Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills
  • Demonstrates emotional intelligence, resilience and empathy
  • Strong teamwork skills whilst maintaining individual workload

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

  • Experience in delivering excellent customer service via previous customer facing roles with excellent and professional telephony skills
  • Experience of dealing with customers in financial difficulty
  • Knowledge of collections and recoveries regulatory requirements and industry standards
  • Proficiency in Alfa Financial Software

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

Create a job alert for this search

Customer Support & Collections Associate (12 Month FTC) • Glasgow, UK

Similar jobs

Associate Support Consultant

FSP Retail TeamGlasgow, Scotland, GB
Full-time

We have an exciting opportunity for an Associate Support Consultant to act as a technical resource within our Secure Managed Services team, shaping service excellence and influencing how we deliver... Show more

 • Promoted

Clinical Customer Support Manager

Olympus CorporationGlasgow, Scotland, GB
Full-time

Clinical Customer Support Manager.These situations include educating and training customers on how to avoid endoscope damage resulting in repairs, and the correct method to clean an endoscope.Throu... Show more

 • Promoted

Manufacturing Cost Controller

Orona UKGlasgow, Scotland, GB
Full-time

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways.Operating in over 100 countries, with 330,000... Show more

 • Promoted

Home Care Support Specialist — Flexible Hours & Growth

LOVEScotland, GB
Full-time

A leading care provider in Scotland seeks Home Care Support Workers to join a compassionate team.Your role includes assisting users with daily living activities, driving between clients, and empowe... Show more

 • Promoted

Work From Home Travel Support Associate

Kim Luxe TravelGlasgow, Scotland, GB
Remote
Full-time

We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips.In this remote role, you will provide helpful guidance, support t... Show more

 • Promoted

Senior/Associate Cost Consultant

Currie & Brown Group LimitedGlasgow, Scotland, GB
Full-time

Currie & Brown is currently looking for an associate cost consultant to join our Glasgow office.The successful candidate will support project leaders in generating a high standard of service delive... Show more

 • Promoted

Veterinary Customer Support Representative (10:30am - 7pm)

Nutramax LaboratoriesScotland, GB
Full-time

Veterinary Customer Support Representative (10:30am - 7pm) is responsible for providing incoming call center support for consumer and veterinary customers.Answer inbound calls and categorize each c... Show more

 • Promoted

Housing & Customer Support Lead (Hybrid, 2-Year FTC)

Scottish Federation of Housing AssociationsGlasgow, Scotland, GB
Full-time +1

A community-focused housing association in Scotland is seeking a Housing and Customer Support Manager to lead their Customer Support Team.This role involves ensuring excellent tenant service, overs... Show more

 • Promoted

Hybrid Quantum Claims Consultant (Construction Disputes)

Maxim RecruitmentGlasgow, Scotland, GB
Full-time

A leading consultancy in construction is seeking a Quantity Surveyor for the Quantum Consultant role in Glasgow.This opportunity allows professionals to specialize in construction claims and disput... Show more

 • Promoted

Payments Consultant

DojoScotland, GB
Full-time

Are you an ambitious, self-driven salesperson looking for the freedom to.Britain, and take control of your success with a.Building and maintaining relationships.Conducting sales presentations.Dojo’... Show more

 • Promoted

Team Leader – Financial Services – Collections

CBC Recruitment SolutionsEast Kilbride, Scotland, GB
Full-time

Our client is a long established and highly respected provider of business lending solutions, supporting SME customers across the UK.They have an exciting opportunity in their East Kilbride office ... Show more

 • Promoted

Customer Support Agent

Pertemps BondKA1 3HY,Scotland,UK
Full-time
Quick Apply

Hours: Monday – Friday, 8am – 5pm.Pertemps are currently recruiting for Customer Support Agents to join a growing and supportive organisation based in Kilmarnock.This is an excellent opportunity fo... Show more

Corporate Insurance Broker - £60,000 A Year

IDEX Consulting LtdBarrhead, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Experienced insurance broker needed for bespoke and tailored client programs, including new business placement and technical support. Show more

 • Promoted

Provisioning Support Administrator

The Green Recruitment CompanyScotland, GB
Full-time

We have an opportunity for a Customer Support and Provisioning Administrator to join a growing Telecommunications business in Scotland.This is hybrid remote role (Monday-Friday, 09h00 – 17h00) repo... Show more

 • Promoted

Field Sales Representative (East Scotland)

Virgin Media O2Scotland, United Kingdom
Full-time

About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real ... Show more

 • Promoted

Cost Engineer

AssystemGlasgow, Scotland, GB
Full-time

One of our major clients is on the lookout for a.This is an exciting opportunity to work alongside experienced professionals and be involved across.If you're looking to develop your career in cost ... Show more

 • Promoted

Helpdesk Advisor – Hybrid (Glasgow) | Customer Support

Brook StreetGlasgow, Scotland, GB
Full-time

Brook Street is seeking a Helpdesk Advisor to join their team in Glasgow.This temporary role, available until September 2026, will require 3 days in the office and 2 days remote.As a Helpdesk Advis... Show more

 • Promoted

Service Coordinator

MCEDGE LTDInverness-shire, SCT, GB
Full-time

The Service Co-ordinator manages service delivery for key account customers within a commercial catering engineering environment, coordinating reactive and planned maintenance while ensuring servic... Show more

 • Promoted

Audit Associate

Trinnovo Group LtdAnderston, City of Glasgow, GB
Full-time

Build Your Career in a Growing Audit Team.An exciting opportunity has arisen for an ambitious Audit Advisor to join a high-performing and expanding audit team in Glasgow.This role offers the opport... Show more

 • Promoted

Remote Regional Customer Sales & Support Leader

Volvo GroupGlasgow, Scotland, GB
Remote
Full-time

Volvo Group is seeking a Regional Customer Sales & Support Manager in Glasgow to enhance customer experiences and drive sales initiatives.The role involves developing business partnerships, managin... Show more