Conference & Events Operations Manager - Excel London

Conference & Events Operations Manager - Excel London | Full-Time / Permanent

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

(start date September 2026)

£38,483 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are seeking an experienced Conference & Events Operations Manager to join our established team at Excel London - one of Europe's largest and most successful venues, hosting some 400 events per year!

In this exciting role you will be one of 8 Conference & Events Operations Managers, collectively responsible for the seamless planning and delivery of high-profile conferences, exhibitions, banqueting, and live events. This Conference & Events role is pivotal in ensuring hospitality operational excellence, outstanding guest experience, and strong client relationships across a diverse and fast-moving event portfolio.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London, we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Conference & Events Operations Manager - The role

Event Delivery & Operations
Lead the end-to-end operational delivery of conferences, exhibitions, and events within Excel London
Act as the operational lead on assigned events, ensuring all food & beverage services are delivered to Levy's high standards
Work collaboratively within the wider team of 8 Operations Managers to ensure consistency, flexibility, and shared best practice across the venue

Client & Stakeholder Management
Build strong relationships with clients, organisers, venue partners, and internal stakeholders
Represent Levy as the primary operational contact for events, managing expectations and delivering solutions in a high-pressure environment
Collaborate closely with Sales, Culinary, Logistics, People & Culture, and Finance teams

Team Leadership
Lead, motivate, and support large, multi-skilled operational teams during event delivery
Ensure effective briefing, deployment, and supervision of teams to meet service, safety, and performance standards
Support the development and engagement of colleagues, contributing to a positive and inclusive team culture

Commercial & Financial Performance
Deliver events in line with agreed budgets, margins, and forecasts
Identify opportunities to enhance guest experience while driving efficiency and commercial performance
Ensure accurate cost control, labour planning, and post-event reconciliation

Health, Safety & Compliance
Ensure all events are delivered in full compliance with food safety, health & safety, and licensing regulations
Champion Levy's standards, policies, and procedures at all times

What we're looking for
Proven experience in conference, events, or large-scale hospitality operations
Experience managing high-volume, complex events in a fast-paced environment
Strong leadership skills with the ability to manage and inspire large teams
Excellent organisational, communication, and stakeholder management skills
Commercially aware with strong operational problem-solving ability
Flexible approach to working hours, including evenings and weekends

What you'll get in return
Competitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included

Why join us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. xwwtmva

Together, we create unforgettable experiences, and shape the future of hospitality.