Specialist aligned to the Trade Management activities for all Vanguard products. Provides product-aligned support to wide range of internal and external stakeholders, and provides critical oversight of a third party provider. Responsible for daily execution and operational escalation where required.Specialist aligned to the Trade Management activities for all Vanguard products. Provides product-aligned support to wide range of internal and external stakeholders, and provides critical oversight of a third party provider. Responsible for daily execution and operational escalation where required.
Core Responsibilities
1. Supports the Trade Management activities for all Vanguard products to ensure operational objectives are met. Analyzes and delivers insights to inform and enhance investment management decisions.
2. Consults and advises key stakeholders, acts as subject matter and technical expert, identifies and resolves complex operational issues. Leads internal control framework improvements and formulates strategic recommendations.
3. Serves as an escalation contact for the Trade Management team. Creates, builds, and maintains relationships with internal and external stakeholders, particularly a third-party provider.
4. Proactively anticipates portfolio events and leads process enhancement initiatives.
5. Engages and collaborates with internal partners to provide holistic support. Continually develops product support skills and strengthens insight through increased service experience.
6. Oversees internal event tracking, performs incident analysis, and incorporates finding into process improvements. Evaluates and enhances workflows.
7. Participates in special projects and performs other duties as assigned.
Qualifications
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
TMO & FI Settlements Specialist • London, England, GB
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