Operations Support Administrator

Job Description

The ability to gain security clearance is essential for this position. The post is based in Perry Barr.

Purpose of the Role

The Operations Support Administrator plays a key role within the Mobile Device Managed Service Team, supporting the delivery of high-quality services to a major metropolitan police force.

This role combines administration, customer support, asset management and operational coordination to ensure devices, radios and associated equipment are issued, tracked, maintained and repaired efficiently. The successful candidate will work closely with customers, suppliers and internal colleagues to deliver a responsive and professional service while maintaining accurate records and audit compliance.

The role requires a proactive individual who can manage multiple priorities, identify process improvements and contribute positively to a fast-paced operational environment.

Key Responsibilities

Service Administration

• Process requests for the issue, replacement and repair of handheld and vehicle radios.

• Support day-to-day operational and administrative activities across the Managed Service team.

• Accurately record and maintain service-related information in line with customer and contractual requirements.

• Process customer orders and ensure timely completion of associated administration activities.

• Maintain accurate documentation and audit trails to support compliance and reporting requirements.

Asset & Stock Management

• Monitor and manage stock levels, ensuring Asset management records are accurate and up to date.

• Coordinate the processing of faulty equipment, including returns, repairs and replacements.

• Support asset tracking and lifecycle management activities to ensure accountability of equipment and resources.

• Assist with regular stock audits.

Customer & Supplier Support

• Act as a first point of contact for customer queries and service requests.

• Manage and resolve customer enquiries professionally and efficiently, escalating issues where appropriate.

• Provide timely updates and clear communication to customers regarding service requests and repairs.

• Liaise with third-party suppliers to support service delivery and ensure agreed timescales are met.

Team Support & Continuous Improvement

• Provide administrative support to Vehicle Technicians and the wider Operations team.

• Support colleagues during periods of absence or increased workload to ensure continuity of service.

• Identify opportunities to improve processes, efficiencies and ways of working.

• Contribute to a collaborative team environment focused on delivering excellent customer service.

• Undertake any other duties reasonably required to support business objectives and service delivery.

Qualifications

Essential Skills & Experience

• Previous experience in an administrative, operational support or customer service environment.

• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.

• Excellent attention to detail and commitment to maintaining accurate records and documentation.

• Strong written and verbal communication skills.

• Confident and professional when interacting with customers, suppliers and colleagues.

• Ability to work effectively under pressure within a busy, customer-focused environment.

• Demonstrates accountability and understands the importance of compliance, audit trails and data accuracy.

• Proactive approach to problem solving and continuous improvement.

• Strong working knowledge of Microsoft Office applications, including Outlook, Word and Excel.

• Ability to work independently while contributing effectively as part of a team.

• Full UK driving licence.

Desirable Skills & Experience

• Experience working within a Service Desk, Help Desk, Managed Service or Technical Support environment.

• Experience of stock control and asset tracking processes.

• Familiarity with ITIL (ITSM) service management or customer relationship management (CRM) systems.

• Experience supporting public sector, emergency services or other highly regulated customers.

• Demonstrable experience of identifying and implementing process improvements.

• Understanding of logistics, repair management or technical equipment administration.

Key Behaviours

The successful candidate will demonstrate:

• A customer-focused approach and commitment to service excellence.

• Ownership and accountability for delivering high-quality work.

• A proactive, positive and solution-oriented mindset.

• Strong attention to detail and commitment to accuracy.

• Excellent teamwork and collaboration skills.

• Flexibility and adaptability in response to changing business requirements.

• Professionalism, integrity and discretion when handling sensitive information.

Additional Information

We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:

• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
• A Group Pension Plan
• A selection of flexible benefits to suit your individual needs

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.