Front Of House - Full Time

Role: Front of House
Start date: End of September 2026
Hours: 40 hours per week - full time
Contract Type: Permanent

Location:Wake the Tiger, Westfield London, Unit 5001, Ariel Way, London, W12 7GF
Reporting to:Duty Managers

Who We Are
Wake The Tiger is a radical creative company born in the South West and the visionary force behind the worldʼs first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation.

Following the success of our Bristol site, we're expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale.

Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow.

Our vision is to: INSPIRE. DISRUPT. BELIEVE. For a better world.

The Role
We’re seeking friendly, proactive Front of House team members to join us as we launch our new site, helping create an outstanding visitor experience in an immersive work environment. You'll take on the role of an in-world character, helping transport guests to another world. No acting experience is required, we're looking for enthusiastic people who are comfortable getting into character and creating a fun, engaging experience.

You’ll play a vital role in ensuring the accessibility of the experience is perfect for everyone. The role entails a mix of great customer service, stewarding, crowd management and general front of house assistance, so a willingness to get involved is key to success. Training will be provided to ensure all staff have the information they need to give every visitor the perfect experience.

You Will be Responsible For

• Create memorable visitor experiences by confidently stepping into character, helping guests feel welcomed, engaged and supported throughout the experience

• Engaging with visitors to encourage curiosity, exploration and interaction with the installations

• Handle visitor concerns with care, escalating issues appropriately when needed

• Oversee Box Office operations, responding to customer inquiries in person and via email

• Provide a welcoming and inclusive experience for all visitors, offering support to guests with additional access needs where required

• Take pride in maintaining the presentation of the park, ensuring spaces remain clean, welcoming and ready for visitors. This may include, stewarding, light cleaning, litter picking, setting up spaces and resetting as required, directed by the Duty Managers

• Support emergency evacuation procedures and upholding safety protocols, following the lead of the Duty Manager

• Ability to manage queues and guest flow effectively to ensure a smooth visitor experience

• Remain vigilant in protecting the attraction, reporting any damage, safety concerns or suspicious behaviour promptly

• Work collaboratively with colleagues across the attraction, supporting one another to deliver an exceptional visitor experience

• Identify and proactively resolve minor operational issues where appropriate, escalating to the Duty Manager on shift as required

• Show a willingness to learn new skills adapting to the evolving needs of the attractions

• Develop a strong knowledge of the attraction to be able to confidently answer visitor questions and encourage exploration and engagement

• Champion Wake The Tiger’s values by delivering exceptional guest experiences and helping create a welcoming, inclusive and inspiring environment for visitors and colleagues alike

This list is not exhaustive and you will be required to complete other responsibilities we deem necessary and appropriate as part of the role

You’ll Bring the Following to Our Team

• Energy, enthusiasm, and great customer service

• Excellent time management skills

• Ability to multitask and remain calm under pressure

• Great interpersonal and communication skills

• Experience working in a fast-paced hospitality environment as front of house

• Ability to work evenings, weekends and public holidays

Desirable

• First aid trained

• Fire Marshal training

• Basic ticketing and bookings system knowledge

• Experience of working as a Front of House/Stewarding team member in a fast-paced visitor attraction, hospitality or tourism & leisure environment

Diversity & Inclusion
At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.

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