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Technology DirectorE2X is now part of Apply Digital • London, England, UK
Technology Director

Technology Director

E2X is now part of Apply Digital • London, England, UK
7 days ago
Job type
  • Full-time
Job description
ABOUT APPLYAPPLY is the Agentic Customer Experience (ACx) partner for the worlds most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail CPG Sports and Media with AI-native delivery capability designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arcteryx NFL Lululemon and Kraft Heinz. For more information visit .LOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) theGreater London Area of the United Kingdom working in hours that align to the UK timezone.THE ROLE:
As a Technology Director youll provide strategic technical leadership across dedicated client accounts guiding delivery defining architecture and mentoring the team while taking genuine ownership of the client relationships that make the work matter. This means accountability not just to delivery contacts but to senior stakeholders across the organisation and being able to navigate the commercial and structural complexity that comes with operating at that level. The role sits at the intersection of technical excellence and business growth: youll help transform client organisations through innovative technology solutions while deepening Applys presence and impact within each account.

RESPONSIBILITIES

Technical Leadership

  • Define and oversee high-level technical architecture and technology stack for accounts or portfolios

  • Define and communicate the AI adoption strategy for delivery squads including how agentic workflows AI-assisted development and LLM-based tools integrate into engineering practice.

  • Guide and review documentation that communicates architecture and topology of technical solutions

  • Act as the primary escalation point for technical issues both internally and externally

Team Management

  • Oversee the work of software engineers and technical team members to maintain high quality standards

  • Mentor technology team members to improve their contributions and professional growth

  • Define and manage the composition of delivery squads ensuring deadlines are met and dependencies addressed

Client Engagement

  • Serve as the primary client-facing representative of the Technology and Account Leadership Team

  • Build credibility and trust with technical and non-technical stakeholders within client organizations

  • Provide expert advice and nurture relationships while navigating organizational complexities

Strategic Development

  • Actively contribute to growing existing accounts and to winning new work as part of the Business Development team.

  • Work with Program Managers to identify prevent and mitigate project risks

  • Drive thought leadership initiatives that solidify Applys position as a top global MACH delivery partner

REQUIREMENTS

  • 8 years of experience in technology leadership roles with expertise in commerce platforms and product delivery

  • Comprehensive understanding of MACH (Microservices API-first Cloud-native Headless) and Composable architecture including design implementation and how these principals align with strategic business objectives.

  • Proven consultancy experience providing strategic technological guidance to clients

  • Experience contributing to business development including supporting proposals scoping estimation and client acquisition in an agency/consultancy context

  • Comprehensive understanding of software engineering system architecture and project management

  • Working knowledge of AI/ML platforms and agentic development practices with an ability to evaluate and guide their adoption in a client delivery context

  • Familiarity with Google Cloud Platform (GCP); GCP certification preferred

  • Demonstrated proficiency across front-end back-end mobile and platform engineering

  • Strong leadership abilities with experience mentoring teams and managing complex projects

  • Strategic thinking skills that align technology solutions with business objectives

  • Excellent risk management capabilities across technical staffing scoping client relationship and AI-augmented delivery domains

  • Outstanding communication and interpersonal skills that foster trust and collaboration

  • Awareness of security and compliance requirements in cloud-native environments and the ability to engage credibly with enterprise clients on these topics.

Nice to Have

  • Hands-on experience integrating LLM-based tooling (e.g. Vertex AI Claude agentic workflows) into engineering teams

  • Experience advising clients on AI strategy or AI-enabled product development

  • GCP Professional Cloud Architect or equivalent certification

  • Certifications in MACH tooling such as commercetools and Contentstack

  • Background in digital transformation projects

  • Experience in multiple industry verticals

LIFE AT APPLYPeople are at the core of everything we do at APPLY. We provide you with modern tools systems and approaches value your time safety and health and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.An inclusive and safe environment: Were truly committed to building a culture where you are celebrated and everyone feels welcome and safe.AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.Vacation policy: We value worklife balance so youll enjoy 24 days of vacation plus 8 bank holidays to rest recharge and focus on what matters most.Benefits: We use Vitality benefits designed to enhance your health well-being and worklife balance.Flexible work arrangements: We work in a variety of ways from remote to in-office to a blend of both.APPLY is a safe respectful and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity Equity and Inclusion (DEI) section. For recruitment accommodations please email emailprotected.We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Technology Director • London, England, UK

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