Were looking for a fluent or native Dutch/Swedish speaker with experience in technical software support and SQL-based data investigation to join our growing UK team.
Salary: 35000 - 45000
Full-time Office / Hybrid / RemoteFor 40 years MCS Rental Software has devoted itself to making life easier for Rental companies across the globe. Its a family-owned and managed company.
Championing customer service excellence MCS develops lasting partnerships with its customers helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from our customers MCS Rental Software leads the way in rental by embracing emerging technologies so that our customers can harness innovation to meet tomorrows challenges.
As a Software Support Consultant you will be the primary point of contact for our Swedish/Dutch and English-speaking global clientele. You will move beyond basic troubleshooting to become a true product expert ensuring our users maximise the value of our software suite.
Working within our multilingual support team you will:
Provide expert guidance and resolve complex software queries via our in-house Ticket Management systems
Investigate back-end data issues using Microsoft SQL including writing and executing basic queries and updates
Diagnose software bugs and collaborate with the development team to deliver long-term solutions
Develop a strong understanding of customer workflows to anticipate needs and improve user experience
Document insights and share knowledge across teams to continuously enhance service delivery
You will combine technical ability with empathy ensuring customers maximise the value of our software suite.
Were proud recipients of the Culture 100 Award which recognises organisations that excel in nurturing their workforce rewarding their staff and creating a supportive environment where everyone feels valued. At our company we are passionate about the rental industry and are committed to fostering a vibrant informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.
You have previous experience in a customer-facing support role ideally within a software or technical environment
You are fluent in at least one of the following languages: Swedish or Dutch along with English (written and verbal).
You are confident using Microsoft SQL and comfortable writing and executing basic queries and updates
You enjoy diving into the details to solve complex technical issues
You are empathetic patient and able to explain complex concepts in simple terms
You thrive in a fast-paced environment and take ownership of problems
You have a genuine interest in technology and continuous learning
Desirable Skills
Knowledge or understanding of the ITIL framework
Experience working within structured service management environments
A proactive investigative mindset
Competitive salary
22 days annual leave (rising to 25 days after 5 years service)
Flexible benefits
Contributory Pension Scheme
Training budget to support your development
Private health insurance after 6 months
Fully equipped kitchen with free drinks provided
Opportunity to work remotely
Free on-site parking
Team activities/company events
Employee Assistance Programme access to a free 24 hour confidential helpline as you face life work and health concerns
Introductory video call with our recruiter
Online assessment
Video call with the Hiring Manager
Video call with the MD/COO
Final in person interview (presentation round)
Do you want to join our team Then wed love to hear about you!
Required Experience:
Contract
Software Support Consultant (FrenchSwedishDutch Speaking)) • White Waltham, England, UK
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